RQ10166 Change Management Consultant Intermediate

Role Overview:

The Government of Ontario is embarking on a large Data & AI transformation initiative. Core to the transformation is the enablement of the Ontario Data Platform (ODP) which is being developed as the enterprise technology ecosystem for everything Data & AI. ODP will consist of data ingestion technologies storage processing and visualization as well as solutions related to AI and Machine Learning Development Data Governance Data Marketplace etc.

We are seeking a dynamic professional to lead process design and change management initiatives within the ODP team and in partnership with its stakeholders. This role bridges operational excellence with organizational transformation ensuring that advanced analytics and AI solutions are seamlessly integrated into business processes while fostering stakeholder adoption and cultural readiness. Immediate initiatives are the design/refinement and operationalization of process related to intake incident problem change etc.

Key Responsibilities:

Process Design & Optimization:

• Analyze current processes and workflows and identify opportunities for improvement.
  
• Design develop and document future-state processes that leverage automation including but not limited to all IT service management processes related to ODP.
  
• Develop process maps operating procedures and governance frameworks to ensure compliance and scalability.
  

Change Management:

• Create and execute change management strategies to support adoption of new data and AI solutions and associated processes.
  
• Conduct stakeholder analysis and develop communication training and engagement plans.
  
• Monitor and measure change readiness and adoption adjusting strategies as needed.
  

Collaboration & Leadership:

• Partner with internal and external teams to communicate process details and seek alignment and buy-in.
  
• Act as a liaison between technical teams and non-technical stakeholders to ensure clarity.
  
• Champion a culture of innovation and continuous improvement across the organization.
  

• Work with organizations by providing expertise consultative advice guidance and coaching to build knowledge and expertise of change management principles methodologies and tools
  
• Help leaders and teams enhance their capabilities to understand how change impacts people the reasons why people resist change and how to support people as they transition through change
  
• Be an active and visible coach to support leaders partners and stakeholders in their role as change champions
  
• Partner and work collaboratively with key roles such as project managers business analysts process improvement specialists change consultants and leadership to integrate change practices at all levels of the organization
  
• Develop and implement change management strategies plans and framework
  
• Lead develop implement and/or provide input in the development of communication plans sponsor roadmaps stakeholder assessments training plan and resistance management throughout the lifecycle of the project
  
• Leads stakeholder management including identification and analysis of key stakeholders and the development of stakeholder engagement strategies
  
• Ensure the alignment of change management activities with participating stakeholders to remove change barriers smooth the adoption process and contribute to problem solving resulting in successful implementation
  
• Ensure that clients/partners and stakeholders are actively engaged in the change consulted with and communicated to
  
• Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization
  
• Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs
  
• Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
  
• Design and conduct change readiness assessments evaluate results and present findings to stakeholders to plan and carry out a change management strategy
  
• Administer measurement systems to track adoption utilization and proficiency of individual changes
  
• Develops an approach to embed/institutionalize the change to sustain the benefits achieved including knowledge transfer performance management continuous improvement and other related practices
  

General Skills:

• Experience and knowledge of change management industry standards best practices methodologies and tools
  
• Experience in development of training communication and change management strategies and plans
  
• Ability to work effectively and engage with a diverse group of stakeholders such as senior management and leaders project managers etc.
  
• Strong conflict management interpersonal and communication skills (written and verbal)
  
• Experience with project management fundamentals and understanding of the lifecycle of a project
  
• Excellent active listening skills
  
• Strong analytical and decision-making abilities
  
• Strong presentation and group facilitation skills
  

Desirable Skills:

• Experience identifying and assessing change impacts to the organizations business processes and technology solutions to drive business and people adoption
  
• Experience leading medium to large transformational change projects
  
• Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives
  
• Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change
  
• Experience developing actionable and targeted change management plans that include communications coaching training sponsorship and/or other resistance management activities
  
• Experience defining and measuring success metrics and monitor change progress to track adoption utilization and proficiency related to changes
  
• Experience managing the change management process and applying change management best practices to support the project or initiative
  
• Experience coordinating efforts with other subject matter experts including communications specialists training specialists and human resource consultants during implementation
  
• Ability to influence others at all levels within the organization and move towards a common goal
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Experience leading process design business analysis and change management initiatives within complex organizations
  
• Certifications such as Prosci Change Management Lean Six Sigma or Business Process Management are a plus
  
• Design develop and document future-state processes that leverage automation including but not limited to all IT service management processes related to ODP.
  
• Develop process maps operating procedures and governance frameworks to ensure compliance and scalability.
  

Skill Set Requirements:

Qualifications:

• A degree in Business Public Administration Data Analytics or related field.
  
• Proven experience in process design business analysis and change management within complex organizations.
  
• Familiarity with data governance and public sector compliance requirements.
  
• Strong communication facilitation and stakeholder influencing and management skills.
  
• Certifications such as Prosci Change Management Lean Six Sigma or Business Process Management are an asset.
  
• Ability to lead multiple initiatives simultaneously and work in an agile fast-paced environment
  

Preferred Qualifications:

• Knowledge of Government of Ontarios structure and business processes.
  
• Experience working in a data & AI environment and understanding unique data and AI concepts.
  
• Experience with Azure and Databricks.
  
• Process Design & Optimization
  
• Change Management
  
• Collaboration & Leadership