Change Manager for our payments client

EmergiTEL

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profile Job Location:

Calgary - Canada

profile Monthly Salary: Not Disclosed
Posted on: 9 hours ago
Vacancies: 1 Vacancy

Job Summary

The Change Manager plays a key role in ensuring that our clients projects and
initiatives meet objectives on time and on budget by driving employee and user adoption. They will develop and implement change management strategies and plans to directly support benefit realization value creation ROI and achievement of results and outcomes.

This person focuses on the people side of change which involves preparing supporting and equipping people to adopt and use changes to business processes systems and technology job roles
organization structures and more.


KEY RESPONSIBILITIES
  • Apply change management principles and change management methodologies to projects and initiatives.
  • Lead change management activities initially with a focus onstrategic projects.
  • Leverage proven change management tools and processes to support the adoption of changes required by the project or initiative.
  • Support communications efforts by enabling the design development delivery and management of key communications.
  • Work with the Project Management Office to ensure change management activities are integrated into the project plan.

EXPERIENCE AND SKILLS
  • Experience with and knowledge of change management principles methodologies and tools
  • Payments products experience.
  • Experience building change management program from the ground up.
  • Familiarity with project management approaches tools and phases of the project lifecycle
  • Change management certification or designation desired

Required Experience:

Manager

The Change Manager plays a key role in ensuring that our clients projects andinitiatives meet objectives on time and on budget by driving employee and user adoption. They will develop and implement change management strategies and plans to directly support benefit realization value creation ROI and ...
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Key Skills

  • Customer Service
  • Client Expectations
  • Client Requirements
  • Client Support
  • Action Plans
  • Issue Resolution
  • Account Management
  • Client Relationships
  • Service Delivery
  • Client Service
  • Client Satisfaction
  • Client Management
  • Procedures
  • Service Level Agreements
  • New Clients

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