IT Support Apprentice

Science and Technology Facilities Council (STFC)
Salary: 19514 per annum(rising annually throughout the apprenticeship)
Contract Type: Fixed-Term 24 months
Hours: Full-time 37 hours
Location: Rutherford Appleton Laboratory Harwell Campus Didcot OX11 0QX
Closing Date: Sunday 2nd February 2026
Interview Date: Feb 2026 / Mar 2026
Start Date: September 2026

Are you someone who enjoys working with people likes solving problems and has a real interest in computingJoin us as an IT Support Apprentice and build the skills to helpmaintainthe IT systems thatpower world class scientific research and innovation. Ifyourea problem solver value customer service and are eager to learn and develop your digital skillswedlove to hear from you.

About an Apprenticeship at STFC

Were looking for enthusiastic and motivated individuals ready to develop their skills through formal training and hands-on experience. As an apprentice youll gain real-world experience build technical and professional skills and contribute to cutting-edge research and innovation in a dynamic supportive environment.

Youll be fully supported throughout the programme with regular check-ins from a dedicated Apprenticeship Coordinator structured training practical experience and mentorship from industry professionals. Plus youll have access to workshops a peer network and career development support helping you feel confident and prepared for new challenges.

Why join the RAL Space IT team at STFC

Youllbe based in the RAL Space department working alongside experienced IT professionals who support some of the most exciting and innovative projects in UK Space Science. This placement gives you the chance to step straight into a real-world IT environment gaining hands-on experience that directly supportscutting-edgescientific work.

Yourmain rolewill be within the IT Helpdesk team whereyoullhandle a wide variety of support requests and get a genuine insight into how IT underpins the work of engineersscientistsand operational staff across the practical skills learn how large-scale systems arerun and become a key part of a friendly and supportive team.

Werelooking for an apprentice with strong interpersonal skills the ability to work well in a team and a proactive can-do approach to solving problems. Some basic IT knowledge is helpful but not essential enthusiasmcuriosityand a willingness to learn are what matter most.

This apprenticeship is a fantastic way to launch a career in a strong technical foundation gain exposure to enterprise-level tools and systems and develop the confidence and experience needed to move into future roles across the unique opportunity to start your journey inaworld-class organisation doing work that truly makes a difference.

gained

Level 3 Information Communication Technician Apprenticeship

Information communications technician / Skills England

What youll learn:

Through your training you will learn to:

• provide technical supportto internaland externalcustomersthrough a range of communication channels
• establishdiagnoseand resolve ICT problem and faults
• interpret technical specifications
• applyappropriate securityapproachesin line with organisational requirements
• testmethodologies for hardwaresoftwareor cabling
• communicate with all levels of stakeholders

Training provider

Estio Part of the BPP EducationGroup

The course will be delivered via online teaching remote 121 coaching and workplace development.

Information Communications Technician Apprenticeship Estio

What Youll Be Doing Day-to-day responsibilities

• Providing first-line support to users in person over the phone and via email helping staff resolve everyday IT issues.
• Getting involved in new and ongoing IT projects giving you the chance to contribute and learn fromreal technicalwork.
• Using our ticketing system to investigate and troubleshoot softwarehardwareand networking problems.
• Installing and upgrading PCs and laptops as part of our hardware refresh and support activities.
• Assistingwith onboarding new starters helping them get set up and ready to work from day one.
• Offeringgeneral supportacross Windows Mac mobiledevicesand printers giving you a broad foundation across multiple platforms.

Entry Requirements

The below criteria will be scored during Shortlisting (S) Interview (I) or both (S&I).

We are looking for the following:

Essential

• GCSEs in Maths and English (Grade 4/C or above) (S)
• An awareness of basic health and safety (I)
• Enthusiastic and motivated to learn both in the workplace and through formal training (I)
• Excellent communication skills asdemonstratedin your CV covering letter and interview (S&I)
• Demonstrable knowledge of - or enthusiasm for various aspects of computing. Your CV and cover letter should give example(s) of any personal school or work-based projects that involved learning about and using IT and/or hardware and what you enjoyed (S&I)
• A team playerwhosalso confident working independently(S&I)
• Good at keeping things on track and getting tasks done on time(S&I)
• Enjoys solving problems thinking things through andcoming up withideas that work(I)

Desirable

• Some knowledge of PC/Mac computer hardware (I)
• Some knowledge of Microsoft Desktop Products (I)
• Some knowledge of Apple products (I)
• Some knowledge of Smartphones (I)

Important Information

• To complete the apprenticeship you will need to evidence passes at 9-4 or A*-C in GCSE (or equivalent) Maths and English. For those sitting their GSCEs in Summer 2026 we would need evidence of your predicted grades.
• When applying for an apprenticeship there is a set residency eligibility criteria that must be met by the applicant. To check your eligibility please click here.
• The training provider will also ask you to complete an initial assessment during the application process. If you already have a qualification in this subject area or similar please include as an attachment your transcript outlining the grade/s achieved and modules covered. By applying for this apprenticeship you are giving permission for your details to be shared with the relevant training provider.

We will be in touch after the closing date however please reach out on if you have any questions.

Employee Benefits

• Your salary will increase annually as you progress through your apprenticeship in line with policy.
• 30 days holiday (in addition to 10.5 bank holidays and privilege days).
• Flexible working hours.
• An excellent defined average salary pension scheme.
• Easily accessible public transport links/ free parking.
• Excellent learning and development opportunities.
• Cycle to work scheme.

For a list of our full benefits please visithere.

As this job does not fulfil the UK Government minimum criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK. At interview all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here: to apply

Please note that we can only accept a maximum of 2 applications per candidate.

Part of our application process involves submitting your CV and a cover letter. Your cover letter should address your suitability for the opportunity based how you meet each essential criteria stated in this advert.

Please note that we hold the right to close this vacancy early if a sufficient number of applications have been received.

We ask some of the biggest questions in the universe to answer some of the biggest challenges in the world. Together our scientists technologists engineers and business support team explore the unknown across every field you could think of. And they turn what they find into work that changes the world around us.

What could you achieve with the world-leading facilities and experts of one of Europes largest research organisations by your side Join us and discover whats possible!