Senior Client Manager, Health & Benefits
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Client & Account Management
- Own and lead senior client relationships acting as the primary point of accountability across assigned accounts
Build trusted partnerships with client stakeholders across HR Finance and senior leadership levels
Develop and execute client account strategies including service models governance structures and engagement plans
Lead internal account teams through effective planning coordination communication delegation and performance management
Ensure delivery of agreed service standards KPIs and contractual commitments
Operational Excellence & Service Delivery
Drive operational discipline across client accounts ensuring:
Effective workload planning and resource allocation
Strong project management with clear objectives timelines and deliverables
Timely accurate and high-quality client outputs
Oversee financial management of accounts including:
Account profitability and fee governance
Credit control and billing discipline
Monitoring of cost effort and delivery efficiency
- Partner closely with broking consulting claims and operations teams to ensure seamless execution and issue resolution
- Act as escalation point for complex service issues claims matters or client concerns ensuring swift and effective resolution
Client Retention Expansion & Value Creation
Strengthen long-term client retention through proactive engagement insight-led discussions and continuous service improvement
Identify opportunities to enhance client value by introducing relevant Health & Benefits Wellbeing Global Benefits and HR Advisory solutions
Lead regular client reviews governance meetings and strategic planning sessions
Ensure client satisfaction remains high supported by feedback mechanisms service reviews and remediation actions where required
Market Leadership & Thought Leadership
Serve as a senior representative of WTW in the Health & Benefits market contributing to the firms professional reputation
Share market insights regulatory updates and emerging trends with clients to support informed decision-making
Build and maintain strong relationships with insurers vendors and market stakeholders in Thailand
Contribute to the continuous improvement of service models operational processes and client delivery standards
- Collaborate closely with regional and global teams to leverage best practices intellectual capital and global solutions
- Support development and coaching of junior colleagues within account teams
Other tasks assigned by the Company
Responsibilities
N/a
Qualifications
Minimum 5 years experience in Health & Benefits consulting brokerage or a related senior client management role
University degree
- Strong technical knowledge of employee benefits plan design financing and administration
Deep understanding of the Thailand Health & Benefits insurance and vendor landscape
Proven experience managing complex client accounts and multi-stakeholder relationships
Strong client management and stakeholder engagement skills with a clear service mindset
Excellent verbal and written communication skills with the ability to present confidently to senior audiences
Broad understanding of regulatory compliance and local legislative requirements
Strong problem-solving skills and ability to manage ambiguity and complexity
- Self-motivated structured and highly collaborative working style
Excellent Microsoft Office skills (Word Excel PowerPoint)
Proficiency in English
Competencies
Client focus
Influence and selling
Results focus
Collaboration
Thought leadership and innovation
Required Experience:
Manager
Key Skills
- Vendor Management
- Fmla
- HIPAA
- Analysis Skills
- Benefits Administration
- HRIS
- Filing
- Payroll
- Employment & Labor Law
- ADP
- Human Resources
- Workday
