GSA Front Office
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated and customer-focused GSA to join our Front Office team at Grand Mercure Mysore India. As a GSA you will be the first point of contact for our guests ensuring a warm welcome and exceptional service throughout their stay. This role is crucial in creating lasting impressions and maintaining our hotels reputation for excellence.
- Greet and check-in guests in a friendly and efficient manner ensuring a smooth arrival experience
- Handle guest inquiries requests and complaints promptly and professionally
- Process check-outs including accurate billing and payment collection
- Manage reservations room assignments and special requests
- Coordinate with other departments to ensure guest needs are met
- Maintain up-to-date knowledge of hotel services local attractions and events
- Assist with concierge duties including providing information and making reservations for guests
- Ensure the front desk area is organized clean and presentable at all times
- Handle cash and credit card transactions accurately
- Assist in maintaining the security of the hotel and guests
- Perform administrative tasks such as report generation and record-keeping
- Collaborate with team members to create a positive and welcoming atmosphere
Qualifications :
- Diploma or degree in Hotel Management or related field
- Previous experience in a customer service role preferably in the hospitality industry
- Excellent communication skills in English both written and spoken
- Strong interpersonal and team-building skills
- Exceptional problem-solving abilities and attention to detail
- Proficiency in hotel management software knowledge of Opera PMS is a plus
- Ability to multitask and work efficiently in a fast-paced environment
- Flexible and adaptable to changing priorities and work schedules
- Basic computer skills including proficiency in Microsoft Office suite
- Demonstrated initiative and ability to work independently
- Professional appearance and positive attitude
- Willingness to work in shifts including nights weekends and holidays
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
