Recruitment and Service Delivery Team Leader

As the Recruitment & Service Delivery Leader youll play a vital role in building and supporting a high-quality Home Care workforce. Reporting to the Homecare Manager this role blends recruitment workforce engagement coaching and service delivery oversight to ensure our clients receive consistent high-standard care.

Youll work closely with internal teams and support workers to attract onboard develop and retain talent while ensuring services are delivered safely efficiently and in line with aged care standards. Its a hands-on people-focused role where your impact will be felt every day.

What youll be doing:

A key part of the role involves coaching and supporting your workforce driving engagement and identifying opportunities to improve both the customer and employee experience along with:

• Review applications manage interviews and align candidates with customer needs.
• Process applicant files and maintain accurate system records.
• Lead onboarding and provide ongoing support for support workers.
• Coordinate workforce engagement strategies and maintain effective relationships.

• Lead the service delivery function to ensure quality services for customers.
• Monitor service quality in line with Aged Care Quality and Safety Commission standards.
• Act on concerns impacting the quality and safety of supports and services.

About you

Youre a people-focused professional with experience in workforce coordination service delivery or a similar role within aged care healthcare or a customer-focused environment. Youre confident building relationships juggling priorities and working collaboratively in a fast-paced setting.

Organised and proactive youre comfortable using systems such as CRM and MS Office and you take pride in delivering high standards of service. Most importantly youre motivated by making a difference supporting both clients and the people who care for them.

A current National Police Check (ACIC accredited) suitable for working in aged care or with vulnerable persons is required.

With HCA youll be rewarded with:

• A fabulous discount on BUPA Private health Insurance 7%! 
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

At HCA we are committed to embracing diversity and committed to providing a safe working environment.  Veterans are encouraged to apply.

Remote Work :

No

Employment Type :

Full-time