Product Support Specialist
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a customer-focused Product Support Specialist to provide high-quality technical and product support to users across the United States. This fully remote role involves troubleshooting issues guiding customers on product usage and collaborating with internal teams to ensure timely resolution and an excellent customer experience.
Key Responsibilities
Respond to customer inquiries via email chat and ticketing systems
Troubleshoot product technical and account-related issues
Document issues solutions and customer interactions accurately
Escalate complex cases to engineering or product teams when necessary
Provide clear guidance on product features updates and best practices
Identify recurring issues and recommend product or process improvements
Qualifications
Must be located in the United States
Prior experience in product support technical support or customer service
Strong communication and problem-solving skills
Familiarity with support tools (e.g. Zendesk Freshdesk Jira or similar)
Ability to work independently in a remote environment
What We Offer
Competitive compensation
Fully remote work opportunity
Training and growth opportunities
Supportive collaborative team environment
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
