Senior Technical Support Specialist Remote, USA
Share
Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB POSITION SUMMARY
The Senior Technical Support Specialist is a key technical resource primarily responsible for providing expert-level support to crane operations across North America. This role requires advanced technical expertise in electrical systems start-up commissioning and troubleshooting of complex crane configurations with all brands. This role supports multiple stakeholders including crane builders Product Delivery Managers (PDMs) project managers service technicians and warranty teams through both remote and on-site assistance.
JOB RESPONSIBILITIES:
- Provide advanced technical support to crane manufacturer network through remote and on-site consultation addressing complex project requirements and troubleshooting critical issues.
- Deliver targeted training sessions to enhance the technical capabilities of crane builders.
- Serve as a technical advisor to PDMs addressing high-level product and solution-related inquiries.
- Resolve complex design and operational challenges to ensure successful project execution.
- Act as a technical resource throughout the project life cycle offering expertise when requested by project managers.
- Coordinate and schedule on-site technical collaboration with PMs.
- Oversee the configuration testing and commissioning of advanced smart crane features.
- Manage post-commissioning tasks related to feature optimization and system integration.
- Provide field support during the installation and startup phases ensuring correct wire termination cable routing and system integration.
- Assist installers in adopting commissioning responsibilities through enhanced technical collaboration.
- Offer on-demand technical troubleshooting to service technicians during crane commissioning.
- Collaborate with warranty teams to validate root causes and provide direct troubleshooting assistance. Ensure proper technical engagement during warranty events to optimize issue resolution and service reimbursement processes.
- Partner with the Global Technical Support (GTS) team on high-priority crane issues maintaining strong cross-functional relationships.
- Provide critical in-person support to the factory teams during testing and product validation phases.
- Offer high-level support to the team on specialized cases ensuring efficient technical problem-solving.
- Maintain subject matter expertise on new products and features through continuous training.
- Conduct advanced technical training sessions for service branches and subcontractor teams on both electrical and mechanical systems.
- Perform other duties as assigned.
Qualifications :
REQUIRED SKILLS & COMPETENCIES:
- Must be willing and able to work off the ground.
- Must possess good written and verbal communication skills
EDUCATION & EXPERIENCE:
- Associate degree in an Industrial/Electrical/Mechanical/Technology or related field or equivalent vocational/technical training and experience is preferred.
- Minimum five (5) years experience involving electrical troubleshooting and mechanical repair. Some electronic experience is preferred but not necessary.
- Prior experience with cranes is preferred.
OTHER REQUIREMENTS:
- Must have and maintain a good driving record including a valid drivers license.
- Must be able to work varied overtime as required by customer be available for on call as part of the service office rotation and be able to travel and work out of town on occasion.
- Must be able to frequently lift up to 25 lbs. Must be able to lift up to 50 lbs. on a daily basis. Must be able to lift up to 75 lbs. although not on a daily basis. Must be able to lift 100 lbs. on a rare basis.
- This position requires frequent climbing balancing stooping/crouching and overhead reaching. This position requires occasional pushing pulling kneeling and crawling.
- This position will be inside approximately 90% of the time and outside approximately 10% of the time. This position will be frequently exposed to heat cold noise and heights.
Additional Information :
What we offer:
Benefits: Medical Plan Dental Vision 401k plan with a match from day one identity theft protection accident insurance travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service 3 weeks. 13 years of service 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills th ... View more
