NNDR Recovery Officer (part time)

Key tasks and responsibilities:

• Process documents for Business Rates accounts in line with agreed processes
• Proactive account housekeeping and debt chasing
• Undertaking tracing functions including company search for account payers
• Maintain and update Business Rates debtor records to allow accurate billing and collection of outstanding debts
• Process recovery administrative documents
• Assisting summons surgeries and attending NNDR recovery appointment meetings
• Monitor and review cases and progress outstanding debts through the recovery cycle
• Attend monthly Summons court hearing
• Referring cases to Enforcement Agents and processing returned cases for next recovery action
• Identifying and preparing cases for charging orders and bankruptcies.
• Ensure knowledge is kept up to date in relation to the Business Rates KPIs and SLA Liberatas site policies and procedures
• Any other duties as required commensurate with grade and responsibility.

Essential Skills and Attributes:

• Educated to GCSE level or equivalent with minimum of 5 grades A-C including English and Maths.
• Proven experience of working in the Revenues and debt recovery field with good knowledge of Business Rates regulations.
• Ability to communicate effectively both verbally and in writing with clients customers attorneys members of the public magistrates and other external agencies.
• A pro-active approach to debt recovery.
• Able to produce high quality and accurate documentation.
• Be an active member of the team and able to assist other team members when required to meet KPIs and SLA.
• Flexible approach to work in terms of managing peaks in workload and to undertake overtime during peak periods if required.
• Able to work on own initiative and to meeting agreed targets by prioritising and planning.
• A good level of experience of Academy (NEC) Word Excel and MS Outlook.

Security vetting and checks:

All successful candidates must meet the governments Baseline Personnel Security Standard (BPSS).

• External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs IVAs bankruptcies Scottish decrees or Administration Orders).
• Internal candidates: An annual adverse finance check will be required.

If you do not meet these requirements your offer may be withdrawn.

Liberata is a leading business service provider to public and private sector organisationsthroughout the pride ourselves in revolutionisingour clientsoperations using our expertiseand innovative solutions across a wide range of services including Revenues & Benefits Finance and Accounting HR & Payroll and Customer aim is to work in partnership with our clients to assistthem in becoming more efficient; leveragingour best in classbusiness process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees its clientsand its passion for process and an intense client focus ensures that we deliver an award winningservice and our entire workforce are encouraged to demonstrateour company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking enthusiasticand seeking a challenge we are the organisationfor you.