Service Advisor
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Job Location:
Salisbury, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Pohanka Volkswagen of Salisbury is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment come and see what we have to offer. We provide an excellent working environment temperature-controlled shop and all of the tools and training that you need to be successful. If you are an outgoing individual with a passion for delivering a unique and positive customer experience we want to talk to you!
WHY WORK HERE:
- Time Magazine National Quality Dealer Award Winner
- The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry community and the nation
- Distinguished Service Citation from the Automotive Hall of Fame
- Consistently Featured in Metropolitan Magazine for Professionalism and for Community Contributions.
- Growth Opportunities Within the Company
WE OFFER:
- Medical Dental
- Life and Disability
- 401K with Company Contribution
- Paid Vacation
- Paid Personal Leave
- Paid Holidays
- Monthly Bonus Potential
- Vehicle Purchase Programs
RESPONSIBILITIES:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Maintain High Satisfaction Score Through Customer Surveys
REQUIREMENTS:
- Proven record of achieving exceptional Customer Satisfaction
- Maintain Proper Dress and Hygiene to Reflect Company in a Positive Way
- Excellent communication skills
- Positive and personality
- Above average energy level
- Personal and professional integrity
- Past experience as a Service Advisor Assistant Lane Manager or Service Consultant is a plus
About the Dealership
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919 our group has grown to a family of 20dealershipsthroughout Northern Virginia MarylandWashington DC and Texas. Since 1919 five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.
At Pohanka you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!
Here at the Salisbury location We have 9 Rapidly growing stores that have continued to make an impact in in the Delmarva community.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
SUMMARY Pohanka Automotive is looking for Experienced Certified Technicians to join our team. If you are tired of where you work and want to work in a clean and...
