Field Support Technician

Farmington, NM - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Join the areas largest independent full-line authorized provider of the industrys top three manufacturers for copier printer and multi-function product (MFP) technology as a Field Support Technician located at a client site in Farmington PA. The workday will be 12 hours and a 2 2 3 schedule.

We are seeking a highly motivated and organized Field Support Technician to join our team at a client site. This position will provide the first-line remote or on-site technical support of hardware software and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices depending on the clients service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems investigate causes recommend solutions to correct common failures and develop checklists for typical problems.

Responsibilities:

Set up new user accounts and profiles handle any password issues and support the training and roll-out of new applications.
Answers basic questions about installation operation configuration customization and usage of network connected devices.
Communicate with team members and or customers establishing a good working relationship with other professionals and escalate complex problems when required.
Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
Working on assigned projects on a as needed basis.

Requirements

An associate degree or equivalent from a technical school or related work experience is required.
Minimum of 1-3 years working in a professional helpdesk environment.
A strong understanding of TCP/IP DNS SMTP and other network protocols is preferred.
A basic understanding of networks PC computer support troubleshooting hardware and software issues or classroom experience.
Applicants with CDIA certification is a plus.
Proficiency with business collaboration tools such as MS Office applications Outlook and client specific programs.
Aptitude for quick learning of technical and procedural topics self-motivating/self-learning work approach and the ability to work and set goals with little supervision while maintaining a strong work ethic.
Requires the ability to perform multiple duties be highly organized work overtime when necessary and be an excellent team player.
Must have a clean driving record to include a valid drivers license and proof of insurability.

OUR CORE VALUES

What are our core values

The answer may surprise you. These are the redefined behaviors that drive our team every day.

Own It!

This is our Company. Every decision we make is for the growth of the team and the benefit of our customers. I will use my entrepreneurial spirit in my actions make choices with integrity and consistently serve our clients with the mission and values of Ford Office Technologies.

Always Deliver

No challenge is beyond our ability. I thoroughly analyze anticipate and deliver a visionary solution to create a wow factor with every interaction.

Continually Improving

As an integral part of our thriving team I am committed to constant improvement in every facet of my personal and professional life. Open-minded to any opportunity for change that could propel me and Ford Office Technologies closer to our goals. I will always strive to move forward recognizing that to pause is to regress.

Innovative

With a clear vision of industry dominance I tackle challenges head-on blending my expertise and creativity with teamwork to develop innovative solutions to complex problems.

Optimistic

Always looking towards the future with hope and determination. Seeing challenges as opportunities and running toward our collective goals with enthusiasm. Success is not just an aspiration; its a clear vision that I am always in pursuit of.

Contact Nicole Ross HR Manager with any questions at .

Required Experience:

Full-timeDescriptionJoin the areas largest independent full-line authorized provider of the industrys top three manufacturers for copier printer and multi-function product (MFP) technology as a Field Support Technician located at a client site in Farmington PA. The workday will be 12 hours and a 2 2...