ServiceNow Business Analyst

Vancouver - Canada

Monthly Salary: Not Disclosed

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a skilledServiceNow Business Analystfor acontract consulting engagementsupporting enterprise technology and service management initiatives. This role is ideal for a consultant who thrives at the intersection of business and technology and enjoys partnering with stakeholders to translate business needs into clear actionable requirements.
You will play a key role in driving alignment across business and technology teams ensuring solutions are well-defined user-focused and delivered with quality.

What You Will Be Doing:

Build strong relationships with business stakeholders to understand objectives challenges and operating models
Elicit analyze and manage business user and system requirements translating them into clear user stories and functional documentation
Act as a bridge between business and technology teams ensuring alignment on functional and non-functional requirements (e.g. quality scalability integrations constraints)
Create and maintain functional requirements user stories use cases process flows and supporting artifacts to meet delivery needs
Support and/or lead User Acceptance Testing (UAT) including test planning smoke testing validation of test cases and securing business sign-off for deployments
Collaborate with cross-functional teams including IT PMO vendors and delivery partners throughout the application development lifecycle
Contribute to continuous improvement initiatives by adopting and promoting ServiceNow best practices tools and platform capabilities
Support knowledge transfer documentation and training materials as required

Your Qualifications:

Proven experience as aBusiness Analyst ideally within ServiceNow or other IT Service Management (ITSM) platforms
Strong verbal and written communication skills with the ability to engage and influence diverse stakeholders
Ability to manage multiple initiatives simultaneously in a fast-paced deadline-driven environment
Strong process mapping workflow design and diagramming capabilities
Hands-on experience documenting business requirements functional specifications test scenarios/scripts and business processes
Excellent facilitation interview workshop and presentation skills
Working knowledge ofServiceNowor service management technologies
ServiceNow certifications ( System Administrator Certified Implementation Specialist) are considered an asset
Experience creating and delivering training or enablement materials is a plus
Solid understanding of project delivery and software development methodologies

Required Experience:

What You Will Be Doing:

Build strong relationships with business stakeholders to understand objectives challenges and operating models
Elicit analyze and manage business user and system requirements translating them into clear user stories and functional documentation
Act as a bridge between business and technology teams ensuring alignment on functional and non-functional requirements (e.g. quality scalability integrations constraints)
Create and maintain functional requirements user stories use cases process flows and supporting artifacts to meet delivery needs
Support and/or lead User Acceptance Testing (UAT) including test planning smoke testing validation of test cases and securing business sign-off for deployments
Collaborate with cross-functional teams including IT PMO vendors and delivery partners throughout the application development lifecycle
Contribute to continuous improvement initiatives by adopting and promoting ServiceNow best practices tools and platform capabilities
Support knowledge transfer documentation and training materials as required

Your Qualifications:

Proven experience as aBusiness Analyst ideally within ServiceNow or other IT Service Management (ITSM) platforms
Strong verbal and written communication skills with the ability to engage and influence diverse stakeholders
Ability to manage multiple initiatives simultaneously in a fast-paced deadline-driven environment
Strong process mapping workflow design and diagramming capabilities
Hands-on experience documenting business requirements functional specifications test scenarios/scripts and business processes
Excellent facilitation interview workshop and presentation skills
Working knowledge ofServiceNowor service management technologies
ServiceNow certifications ( System Administrator Certified Implementation Specialist) are considered an asset
Experience creating and delivering training or enablement materials is a plus
Solid understanding of project delivery and software development methodologies

Required Experience: