- Manage incoming reservation requests via phone email and online booking platforms
- Provide detailed information about room types rates availability and hotel amenities to potential guests
- Utilize up-selling techniques to maximize room revenue and enhance guest experiences
- Process reservations accurately and efficiently ensuring all guest preferences and special requests are recorded
- Coordinate with other departments to fulfill guest needs and resolve any booking-related issues
Qualifications :
Your experience and skills include:
- Proven experience as a Reservation Executive or in a similar role within the hospitality industry
- Strong guest-focused personality with a commitment to providing exceptional customer service
- Excellent interpersonal and problem-solving skills
- Outstanding communication abilities in English both verbal and written; additional language skills are a plus
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Manage incoming reservation requests via phone email and online booking platformsProvide detailed information about room types rates availability and hotel amenities to potential guestsUtilize up-selling techniques to maximize room revenue and enhance guest experiencesProcess reservations accurately...
- Manage incoming reservation requests via phone email and online booking platforms
- Provide detailed information about room types rates availability and hotel amenities to potential guests
- Utilize up-selling techniques to maximize room revenue and enhance guest experiences
- Process reservations accurately and efficiently ensuring all guest preferences and special requests are recorded
- Coordinate with other departments to fulfill guest needs and resolve any booking-related issues
Qualifications :
Your experience and skills include:
- Proven experience as a Reservation Executive or in a similar role within the hospitality industry
- Strong guest-focused personality with a commitment to providing exceptional customer service
- Excellent interpersonal and problem-solving skills
- Outstanding communication abilities in English both verbal and written; additional language skills are a plus
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
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