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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 140 - 180
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Doss
DOSS is building an Operations Cloud for the real world. We deliver a modern AI-native platform that helps physical product businesses manage the flow of goods dollars and data across procurement inventory orders fulfillment and finance in real time. Purpose-built to replace spreadsheet chaos and rigid consultant-heavy ERP implementations DOSS delivers fast time-to-value and stays adaptable as a business evolves. Through our Adaptive Resource Platform (ARP) and unified operational data model teams can deploy quickly automate workflows and make changes without months of re-implementation. We recently raised a $55M Series B co-led by Madrona and Premji Invest with participation from Intuit Ventures Theory Ventures General Catalyst Contrary Capital and Pathlight VC. DOSS is trusted by fast-growing operators to run critical operations with speed control and confidence.
About the Role
The Customer Product Operations team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product data operations implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle:
Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods information and money) and requirements
Product Design: Data model workflows and integrations
Build/Configure on DOSS/ERP platform
UAT and Go-live
The Customer Product Operations Associate will support our push to upper mid-market and enterprise clients and will have multiple responsibilities:
Support e2e ERP lifecycle process and success for 1-2 of our bigger clients
Build new product capabilities/solutions within the DOSS ERP platform
Contribute to best practices and process improvements across the team
While having previous ERP or industry experience is always a plus it is not a pre-requisite. Our current team comes from a mix of business and technical backgrounds. What we value the most are:
Ownership/accountability mindset
Customer obsession (including client/stakeholder management)
Appetite for operational and technical details
Business acumen to zoom out and discuss value drivers
Passion for learning quickly
Our Approach to Development
DOSS operates like a sports team not a family were building the 96 Bulls. We run aggressive coaching and performance management because we believe in accelerating careers by 10x not 10%.
Every 6 months we run a lightweight review process (DIPS) where team members are scored ranked and identified for promotion and compensation increases. Our first cohorts saw compensation increases ranging from 35%-85% with an average of >50% because when you deliver results and grow rapidly we recognize it immediately.
This isnt painful its clarifying and energizing especially for people who like winning. If you want the Rec League go work somewhere else. But if you want to sharpen yourself against other A players and compress a decade of learning into a few years this is the place.
What Youll Do
Support e2e post sales customer lifecycle from discovery design product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS
Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
Build new product capabilities that help support DOSSs push to upper mid market and ENT clients
Contribute to best in class practices and processes across the entire team
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Support UAT training and go-live support and build relationships with clients to drive retention and potentially upsell turn our customers to our biggest advocates!!
Contribute to initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI - we are an AI native company and team
What Were Looking For
2-5 years in engineering (industrial process computer etc.) consulting finance operations product operations or technical program management at a technology company - ERP experience not required (though if you have experience in that its a plus)
Systems Thinker. Everything in our business is highly interconnected across people process and order to make progress you need to be able to traverse it untangle it and put it back together.
High-Intensity. You have experience in high-pressure roles within startups consulting finance etc. - these are your real preferences not your stated preferences.
Technical from 1st Principles. You can grok hard engineering and logic problems from a place of intuition not memorization.
Intellectual Firepower. You cut through noise synthesize and get to the right answers fast.
Strong analytical mindset; experience with SQL is a plus (but not required)
What Youll Get
Competitive salary meaningful equity
100% Coverage for individuals Premium medical dental & vision coverage
401(k) immediate eligibility
Lunch in-office 5 days/week (and dinner when needed)
Flexible/unlimited PTO
Commuter (BART/MUNI/CalTrain) and equipment stipends
Wellness & Fitness stipend
Generous parental leave
Relocation assistance available
In-office culture in San Francisco
Key Skills
About Company
We're building tools for teams that work in the real world. In minutes, level-up your email and spreadsheets centric processes with our Adaptive Resource Platform (ARP).
