Service Delivery Manager
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Job Summary
Job title:
Service Delivery ManagerJob Description:
This is a hybrid position linked to an office in Glasgow working in the office 2-3 days a week.
As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds.
What youll be doing
- Build and maintain strong trusted relationships with clients to ensure satisfaction and retention.
- Act as the primary point of contact for clients addressing queries and resolving issues promptly.
- Collaborate with internal teams to deliver services in line with contractual requirements and governance processes.
- Identify new business opportunities and promote services to drive growth and long-term partnerships.
- Schedule and document regular client meetings providing timely reports and updates as required.
- Monitor client needs and feedback ensuring continuous improvement and adherence to agreed targets.
What were looking for
- Proven experience in a similar Service Delivery Manager position
- Solid technical understanding combined with strong commercial awareness.
- Excellent interpersonal skills with the ability to engage positively at all levels.
- Highly organised with a focus on delivering exceptional service tailored to customer needs.
- Demonstrates leadership initiative and a commitment to continuous improvement.
- Energetic resilient and aligned with Capitas values and future vision.
About Capita
Capita is an outsourcer helping clients across the public and private sectors run complex business processes more efficiently creating better consumer experiences.
Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection benefits payments building control support IT networks accounting and much more we make it easier for council teams to concentrate on front line services.
Whats in it for you
- A competitive basic salary
- 23 days holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
- Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
Unlock Your Potential with Capita
At Capita your career can take you wherever your ambition leads. Youll become part of a diverse network of talented forward-thinking professionals working across a wide range of disciplines and sectors. Were committed to your growth offering exciting opportunities to expand your skills explore new paths and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first always Fearless innovation Achieve together Everyone is valued
What we hope youll do next:
Choose Apply now to fill out our short application so that we can find out more about you.
Equal Opportunities
At Capita were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if youd like to discuss any adjustments you might need during your recruitment process. Please email or calland well get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process please email our Talent Acquisition team -
Location:
GlasgowUnited KingdomTime Type:
Full timeContract Type:
PermanentRequired Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
