Process Excellence Consultant L1
Share
Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
ITIL Foundation: Thorough understanding of ITIL concepts including Incident Problem Change Support Request and Transition.
Atlassian Tools: Proficiency in ITSM tools such as JIRA and strong knowledge of JIRA and Confluence.
Automation: Experience in automating workflows and optimizing processes.
Process Reporting and Analytical Skills
Reporting: Ability to define create publish and present reporting related to all services under management.
Problem Solving: Strong analytical and problem-solving abilities.
Professional & Preferred Skills
Communication: Excellent communication skills for engaging with diverse groups.
CMDB (Preferred): Expertise in managing Configuration Management Databases (CMDB).
Infrastructure (Preferred): Familiarity with hybrid infrastructure environments (cloud and on-premises systems).
Data Skills (Preferred): Basic SQL skills for data analysis and report generation.
DevOps (Preferred): Knowledge of DevOps practices and tools.
ITSM Experience: 3 years of experience in IT service management.
Process Definition: 3 years of experience defining and documenting organizational processes and creating/presenting related training materials.
Process Definition: 3 years of experience defining and documenting organizational processes and creating/presenting related training materials.
Shift Timings:3: 30 EST to 12:30 EST - afternoon shift
Key Skills
- Bidding
- Cognos
- Accounts Reconciliation
- Logistics Distribution
- JQuery
- Concierge
