Senior Operations Manager (Compliance & Supply Chain)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
What We Do
At Heat Geek we are tackling one of the UKs biggest carbon contributors: home heating. 20% of all UK carbon emissions stems from home heating and that contribution is even bigger on a global scale. At Heat Geek we are changing that. By simplifying a traditionally complex industry and revolutionising the technology used by installers were making low-carbon heating mainstream. We are on track to preventkg of carbon from entering our atmosphere in Q1 of 2026 and we wont stop there!
Join Us!
People are at the core of who we are and what we do. From decreasing homeowners energy bills to help with the cost of living to empowering talented heating engineers to perform outstanding installations to ensuring a greener world for all of us we believe in the power of what we can all do together. And we need passionate talented hard working people to be a part of this journey.
Your mission
Our Heat Geek team is excited to hire a Senior Operations Manager to build and head up our compliance and supply chain efforts. This is a senior hands-on role with real ownership: youll design the operating model lead and develop the team and ensure our upgrade operations are fully compliant efficient and scalable as we grow. Youll be integral to the strategic assessment of the system that we are actively questioning and improving.
This role is ideal for someone who enjoys bringing structure to fast-moving environments thrives in ambiguity and wants to make a tangible impact on the UKs transition to low-carbon heating.
If youre reading this and it resonates with you we know that you are talented and could do this work anywhere. But we want you to do it HERE with us because we need persevering teammates who care about making a real difference in the world.
This role is ideal for someone who enjoys bringing structure to fast-moving environments thrives in ambiguity and wants to make a tangible impact on the UKs transition to low-carbon heating.
If youre reading this and it resonates with you we know that you are talented and could do this work anywhere. But we want you to do it HERE with us because we need persevering teammates who care about making a real difference in the world.
Role Outputs
Operations Leadership and Strategy
- Own end-to-end operational delivery process across the entire customer lifecycle
- Act as the primary operational contact for audits regulators certification bodies and industry partners
- Ensure all operational activity meets relevant regulatory technical and industry standards
- Design compliant auditable processes that can scale with the business using automations and digital or AI integrations to innovate and expedite
- Contribute to the development and execution of Heat Geeks longer term operational strategy
- Own and manage relationships with manufacturers merchants and key suppliers
- Maintain and evolve the approved products list ensuring best-in-class efficiency quality and install outcomes
- Steer parts cost optimisation initiatives without compromising quality or compliance
- Build supply chain resilience to support rapid growth and new product launches
- Manage and develop a high-performing operations team
- Set clear expectations accountability and performance standards
- Own onboarding training and capability development across the function
- Ensure staffing levels and resource allocation consistently meet delivery and customer outcomes
- Define and track key operational and compliance metrics
- Scrutinise performance data to identify trends risks and improvement opportunities
- Produce clear actionable reporting for the COO and senior leadership
- Use data to propel continuous improvement across people processes and partners
- Act as the escalation owner for complex operational and compliance issues
- Deliver timely structured resolutions while identifying root causes
- Embed learnings from escalations into long-term process and system improvements
- Work closely with the Customer Experience (CX) team to ensure a smooth end-to-end homeowner journey
- Align operational choices with customer outcomes service quality and long-term trust
- Partner cross-functionally to resolve issues and continuously improve the customer experience
Candidate Requirements
- 4 years experience in operations management consulting or similar roles
- Experience scaling operations and building processes in growing or fast-moving organisations
- Strong people management experience with a track record of developing teams
- Proven ability to design and run compliant auditable operational processes
- Data-informed guru with strong analytical skills
- Comfortable working with CRMs workflow tools and automation platforms
- Calm structured problem-solver with experience managing escalations and risk
Its a bonus if you have
- Experience working in a start up or similarly fast-paced environment
- Experience with heat pumps renewable energy construction or utilities
We believe great teams are built from different ways of thinking learning and living and as such we strive to build an organisation where people can show up as themselves. Even if you dont tick every box listed above but are passionate about the work that we are doing and believe that you can make a positive impact here wed love to hear from you. So please drop us a message or share more detail in your application!
Ways of Working & Benefits
This is a 3-day-in-the-office-hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo Europes biggest climate tech hub. Its a 5-minute walk from Waterloo Station and an energising space for anyone working on climate change. And dont get us started on the epic view!
Some of our measurable benefits include:
Some of our measurable benefits include:
- 5000 contribution towards your own heat pump installation
- Shares in the company allocated under a tax-incentivised scheme
- Salary thats evaluated regularly and based on skills impact and role scopenot negotiation tactics
- Private medical & dental insurance
- Learning and development budget
- Annual summer retreat
- Gym membership contribution
- Season ticket loan
- Cycle to work scheme
- Yoga run club and social events with other sustainability startups in our co-working space
About us
Required Experience:
Manager
Key Skills
- Animal Care
- Drafting
- Furniture Sales
- Human Resources Administration
- Manual Testing
- Art
About Company
At Heat Geek, we are empowering people to revolutionise home energy at nation scale . This audacious goal will enable our contribution to drastically reduce the carbon emissions from the residential buildings sector, which accounts for nearly 20% of all UK emissions. Our work requires ... View more
