Operations Generalist

At Gradient Labs were building an AI agent to redefine customer experience and operational efficiency in the financial services sector.

Founded in 2023 weve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: its the only AI operations agent built specifically for financial services handling even the trickiest high-stakes customer queries safely and effectively. Crucially it serves as one unified agent across the entirety of your customer operations giving businesses the comprehensive visibility and control they need to trust all outcomes.

Were a small but mighty team of builders from leading companies like Monzo Pleo and Google. If youre excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience wed love to hear from you.

How youll make an impact in this role:

This role will be the backbone ensuring Gradient Labs runs smoothly behind the scenes. Youll work directly with the Head of Operations and touch every part of the business - from vendor management and compliance to RevOps and strategic projects.

• Own day-to-day operations execution: Some examples include processing and managing invoices vendor relationships and contracts maintaining and writing compliance documentation (SOC2/Vanta subprocessor updates) and support new joiner onboarding and team offsite planning. Youll be the person who makes sure nothing falls through the cracks.

• Drive strategic projects and process improvements: Take ownership of initiatives like RevOps commission tracking and tooling R&D tax credit claim preparation and supplier ops onboarding process. Build systems culture and documentation that reduce friction as we scale.

• Be the detail guardian and cross-functional partner: Ensure accuracy in everything from commission calculations to contracts. Work with accountants legal customers sales and leadership to keep operations running smoothly - catching errors before they become issues and maintaining the diligence required when every number and document matters.

Youll enjoy this role if:

• Youve got operations experience at a high-growth startup or scale-up where you had to get things done without a lot of support and you enjoyed figuring it out. Bonus if youve worked on areas like RevOps compliance frameworks (SOC2) supplier ops or as a generalist at a UK startup going global with multiple entities and customers.

• Youre detail-obsessed for real - you dont miss a grammar mistake and you triple-check your numbers before hitting send.

• You enjoy problem-solving with different stakeholders across a wide variety of topics. It might be streamlining our onboarding process creating or updating a Notion page to fill a knowledge gap or anticipating that legal review needs doing for customer contracts to avoid future blockers. You spot friction and fix it.

• Youre process-minded with systems thinking. You naturally see how things connect or get feedback from the team and look for ways to automate or streamline.

• Youre comfortable with context-switching. You dont want to specialise immediately and actually thrive when things change up often.

• You like being hands-on but also thinking strategically about what matters next.

• You like being around motivated people in the office and collaborating in person. Were in the office 2 days/week and value face-to-face collaboration.

Why join Gradient Labs

This is a rare opportunity to see how a high-growth AI startup works from the inside out. Youll collaborate directly with founders gain exposure to every function and see firsthand how operational decisions enable or constrain growth - giving you real influence on how we scale.

As we grow your role will evolve with the company. Youll build the systems and processes that support our next 50 hires and have the chance to specialise in areas that match your interests whether thats RevOps vendor/compliance operations or another business area.