IT Support Associate

Full Swing is the leader in sports technology revolutionizing the way athletes and enthusiasts train play and experience the game. Trusted by the worlds best golfers including Tiger Woods Jon Rahm and Jordan Spieth Full Swing delivers industry-leading golf simulators and launch monitors used both at home and on the PGA Tour. We blend cutting-edge hardware and software to bring golf to life like never before.

Were hiring an IT Support Associatean entry-level hands-on role for someone early in their IT career who wants real exposure real responsibility and real growth (not just password resets all day).

Youll be the go-to problem solver for employees across the companytroubleshooting in real time learning fast and making tech actually work for people. This role is perfect for someone who understands that great IT support isnt just technical skillsits responsiveness communication and follow-through.

If youre hungry to learn not afraid to ask questions and want to build a solid IT foundation in a growing organizationthis is your moment.

What You Will Do:

• Desktop Support - Serve as the first point of contact for employees experiencing computer-related issues. Diagnose and resolve hardware and application troubleshooting
• Provide first-level technical support for desktops laptops printers mobile devices and basic network issues
• Troubleshoot hardware software and connectivity issues (Windows/macOS environments)
• Set up configure and deploy new employee equipment (laptops monitors peripherals user accounts)
• Assist with onboarding and offboarding IT tasks (account creation access removal equipment recovery)
• Manage Active Directory users and groups
• Manage Microsoft 365 ecosystem including Exchange Online Teams SharePoint and OneDrive.
• Support common business applications (Zoom Atlassian ecosystem Smartsheet TeamViewer Dropbox etc.)
• Respond to IT tickets and walk-up requests in a timely customer-focused manner
• Escalate more complex issues to senior IT staff with clear documentation
• Maintain accurate inventory of IT equipment and basic system documentation
• Assist with routine IT maintenance updates and security best practices
• Provide basic support for AV equipment and conference room technology
• Perform other duties as assigned

Do You Have:

• Associates degree or technical certification in IT or related field
• 02 years of experience in IT support help desk or a related technical role
• Basic understanding of computer hardware operating systems and common business software
• Experience with Microsoft Office Suite
• Familiarity with Windows and macOS environments
• Strong customer service mindset with clear communication skills
• Ability to prioritize tasks and manage multiple requests at once
• Willingness to learn take feedback and grow within the IT function
• Experience with ticketing systems (Jira Zendesk AutoTask etc.)
• Exposure to networking basics (Wi-Fi VPNs IP concepts)
• Familiarity with endpoint management or MDM tools
• Previous experience supporting employees in a corporate or manufacturing environment

What Would Make You a Rockstar for This Role:

• TIL Certification or relevant IT Service Management (ITSM) training.
• Experience with Datto Auto Desk.

What We Offer:

• Comprehensive Benefits Package Medical dental and vision coverage plus more
• 401(k) with Company Match Up to 4% contribution match
• Paid Time Off Generous PTO and paid holidays
• Supportive Work Environment A relaxed non-corporate atmosphere
• Team Culture Engaging team bonding events and activities
• Onsite Wellness Access to a personal trainer yoga classes and gym facilities for a healthy work-life balance

Ready to Grow with Us

At our company rapid growth means endless opportunities! Were committed to developing talent from within offering clear career advancement paths across all roles. Over 70% of our managersand many other key team memberswere promoted internally. If youre eager to grow and make an impact join us and see where your potential can take you!

Full Swing Golf is an Equal Opportunity Employer. We believe everyone has the power to make a difference and are committed to fostering an inclusive workplace. We provide equal employment opportunities regardless of sex race color gender religion marital or domestic partner status age national origin ancestry disability medical condition sexual orientation pregnancy military or veteran status citizenship or genetic information. If you need an accommodation during the application or interview process please contact