IT Support Technician

Are you an analytical and dependable individual with a passion for Information Technology North 40 Outfitters is looking for an experienced I.T. Support Technician to join their IT team to support our retail stores. As one of our Support Technicians you would be the first point of contact for the I.T. Department and would be responsible for assisting customers and employees troubleshoot and resolve I.T. issues. If you are committed to working cooperatively with others while focusing on the details we want to talk to you! This position requires excellent customer service skills the ability to communicate effectively via phone and email and the ability to provide technical support to users in an efficient and accurate manner.

We provide a fun and rewarding work environment competitive pay a phenomenal employee discount and dedication to you as part of our team. Position is full-time; North 40 Outfitters is proud to be an Equal Opportunity Employer

Qualifications :

Qualifications:

• Help desk/Desktop support by receiving requests and complaints answering phone calls and emails providing assistance when required and prioritizing and resolving issues quickly.
• Courteously and proactively assist our internal customers with a friendly demeanor concentrating on their needs.
• Demonstrate friendly and proper phone and email etiquette.
• Politely and appropriately adjust to difficult or agitated customers.
• Follow-up on open issues that arise throughout the course of daily duties and/or other assignments being performed.
• Troubleshoot and resolve or research IT issues to find resolutions or coordinate the escalation of support requests to senior team members when appropriate.
• Document the support of resolution within the ITSM system.
• Research evaluate and assist with the setup of new IT user products computers and equipment with the company standard configuration.
• Implement upgrades and schedule maintenance.
• Contribute to store success and safeguard company assets by adhering to standards assisting others and recognizing and preventing losses and incidents.
• Perform additional duties and assignments as requested.
• Required Skills and Experience:
• Must be willing to relocate to Spokane WA area
• 5 years of previous IT related experience

General knowledge:

•  Software Windows OS active directory business and retail applications (Microsoft Office 365 Point of Sale Warehousing Order Management etc.);
• Hardware Desktop/Laptop hardware maintenance troubleshooting desktop and laptop security and accessories printers faxes Point of Sale registers and Credit Card scanners RF guns/scanners etc.
• Network Switches Access Points Cabling etc.
• Telecommunication Systems Phones (analog and digital) Wi-Fi Bluetooth Radio Frequency etc.
• Certifications (a plus)MSE certified Office365 certified ITIL certified forklift and personnel lift certified etc.
• Ability to work in a team environment
• Strong analytical and troubleshooting skills
• Strong written and verbal communication skills
• Excellent customer service skills
• The ability to adapt from sitting for periods of time to standing and walking for periods of time; lift 20-50 pounds on an occasional basis while using correct lifting loading and carrying technique; and bend stoop crawl and climb.

Additional Information :

BENEFITS & COMPENSATION

We offer a competitive wage range of $22.00 - $29.00 per hour DOE a rewarding work environment and generous benefits and perks such as paid holidays a 401(k) option Health Savings Accounts (HSAs) medical dental vision and life insurance and a phenomenal employee discount on all products North 40 sells. 

North 40 Outfitters is proud to be an Equal Opportunity Employer.

Remote Work :

No

Employment Type :

Full-time