Technical Support Analyst 2161

Noida - India

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Your role:

The Technical Support Analyst will be part of a 24x7x365 Operations team responsible for monitoring supporting and maintaining enterprise infrastructure and applications. The role requires strong troubleshooting skills operational discipline and the ability to work in a time-sensitive customer-facing environment. The candidate will support Windows Linux networking monitoring platforms and data Centre infrastructure while adhering to ITIL-based processes.

Duties and responsibilities

Provide first- and second-line operational support for infrastructure and systems in a 24x7 environment
Monitor infrastructure and applications using tools such as Nagios OMD PRTG and cloud-based monitoring platforms
Perform Windows Server 2019 and Linux OS installation administration configuration and troubleshooting
Manage Active Directory components including users groups policies and profiles
Respond to incidents alerts and escalations in line with defined SLAs and operational procedures
Perform root cause analysis and provide clear incident updates to internal teams and customers
Support and troubleshoot network-related issues including routing switching and firewall configurations
Work closely with internal teams vendors and stakeholders to resolve incidents and implement changes
Follow ITIL processes including Incident Management Change Management and Problem Management
Maintain accurate documentation runbooks and operational procedures
Participate in shift rotations handovers and on-call duties as required

Your skills experience and qualifications

Required
Good working knowledge of Windows Server 2019 and Linux OS administration
Proven experience in an IT operations or technical support role
Strong troubleshooting and analytical skills
Experience working in time-sensitive customer-facing operational environments
Understanding of network fundamentals and exposure to: BGP OSPF
IP Multicast (PIM-SM IGMP)
Familiarity with network monitoring and management tools (Nagios PRTG etc.)
Exposure to enterprise-level Data Centre architecture and infrastructure
Excellent verbal and written communication skills
Willingness to work 24x7x365 scheduled shifts

Preferred

Knowledge or exposure to OpenVMS
Experience with Nagios OMD or cloud-based monitoring solutions
Linux scripting experience using Shell Python or Perl
Familiarity with Microsoft Office Suite and Power BI
Experience reviewing network documentation using Microsoft Visio
Hands-on experience with enterprise network vendors: Cisco Arista Juniper
Experience supporting:
Load balancers (F5 Citrix)
Firewalls (Palo Alto Checkpoint Cisco Juniper)
Formal network certifications such as CCNA / CCNP or equivalent experience

About Us

Were a diverse group of visionary innovators who provide trading and workflow automation software high-value analytics and strategic consulting to corporations central banks financial institutions and governments. Founded in 1999 weve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2000 of the worlds leading corporations including 50% of the Fortune 500 and 30% of the worlds central banks trust ION solutions to manage their cash in-house banking commodity supply chain trading and risk. Over 800 of the worlds leading banks and broker-dealers use our electronic trading platforms to operate the worlds financial market infrastructure. ION is a rapidly expanding and dynamic group with 13000 employees and offices in more than 40 cities around the globe Our ever-expanding global footprint cutting-edge products and over 40000 customers worldwide provide an unparalleled career experience for those who share our vision. Learn more at .

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Your role:The Technical Support Analyst will be part of a 24x7x365 Operations team responsible for monitoring supporting and maintaining enterprise infrastructure and applications. The role requires strong troubleshooting skills operational discipline and the ability to work in a time-sensitive cu...

Your role:

Duties and responsibilities

Provide first- and second-line operational support for infrastructure and systems in a 24x7 environment
Monitor infrastructure and applications using tools such as Nagios OMD PRTG and cloud-based monitoring platforms
Perform Windows Server 2019 and Linux OS installation administration configuration and troubleshooting
Manage Active Directory components including users groups policies and profiles
Respond to incidents alerts and escalations in line with defined SLAs and operational procedures
Perform root cause analysis and provide clear incident updates to internal teams and customers
Support and troubleshoot network-related issues including routing switching and firewall configurations
Work closely with internal teams vendors and stakeholders to resolve incidents and implement changes
Follow ITIL processes including Incident Management Change Management and Problem Management
Maintain accurate documentation runbooks and operational procedures
Participate in shift rotations handovers and on-call duties as required