Principal Business Systems Analyst Red Hat Training

About the job:

The Red Hat IT Training team is looking for a Principal Business Systems this role you will serve as a key member of the IT Training and Certification Platforms team working on Red Hat Trainings eCommerce and Learning Portals. You will analyze complex issues and work with business stakeholders to develop technical requirements. The ideal candidate will have experience working in an enterprise organization utilizing Agile/Scrum methodology via Jira. Relationship building is crucial for this role and you will need to be comfortable working independently to ensure the business feels they are heard. Remote candidates with required skills and demonstrated success working independently will be considered.

What you will do

• Meet regularly with key business stakeholders assisting them with translating requirements into technical solutions and advising them on trade-offs and long-term impacts of requirements/enhancement requests.

• Work with the vendor to manage application enhancements resolve technical issues and align priorities with business objectives.

• Configure system settings and options; plans and executes unit integration end-to-end and acceptance testing in conjunction with QA Engineers to meet business requirements.

• Identify gaps and provide technical expertise in business requirements for system functional specifications and scale new and current systems processes and procedures in a cost-effective manner.

• Manage several application requirements and various prioritization requests from multiple stakeholders.

• Lead cross-portfolio initiatives to align business technology and data strategy with enterprise goals.

• Mentor junior analysts and team members providing guidance training and performance feedback.

• Develop documentation including business requirement docs statements of work Jira cards flow charts slide decks and other visuals.

• Review business processes and research new IT advancements to make systems more modern.

• Identify and evaluate AI/automation opportunities within business processes to improve efficiency accuracy and user experience.

• Develop a deep understanding of products and vision to help guide technical development.
  

What you will bring

• 7years experience working as business systems analyst in full project management lifecycles for software development implementation and maintenance projects.

• 3 years experience defining and maintaining business/technical strategies and roadmaps.

• 2years experience acting in a leadership role and mentoring junior associates.

• Demonstrated success in learning new technologies and influencing the technical direction of products.

• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

• Ability to manage multiple application requirements for multiple platforms simultaneously prioritizing work across multiple teams and stakeholders.

• Excellent verbal and written English communication skills.

• Experience working on agile development teams (Scrum Kanban).

• Experience with source code control platforms preferably Git.

• Experience using Jira or similar project management tools.

• Relevant certifications such as PMP or Six Sigma are a plus.

#LI-TM1

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.