Lead, Global UXUI Service Design

JOB SUMMARY:

Universal Destinations and Resorts seeks a Lead Global UXUI Service Design to lead enterprise-wide design strategy within the Global UX/UI Experience Design program. This role will define and drive transformational design programs manage annual visioning workshops cross-functional strategy sessions and strategic planning while orchestrating alignment with business product marketing operations and technology leadership. As both strategist and influencer the Lead embeds a design-thinking mindset across teams challenges assumptions champions innovation and AI transformation and ensures design vision delivers measurable business and customer impact.

MAJOR RESPONSIBILITIES:

• Orchestrate Design Strategy Execution: Define develop and manage service design for transformational initiatives establish success metrics and conduct health checks to ensure leadership alignment with customer and business value.
• Drive Transformation Initiatives: Lead cross-functional execution of design-led initiatives manage stakeholder engagement and measure impact through KPIs.
• Lead Strategic Planning & Visioning: Own and drive the annual Global UX/UI Experience Design strategic planning process including the facilitation of the UDX Design Visioning Workshop and translation of executive strategic intent into actionable design priorities that bind multiple workstreams together.
• Champion Design Thinking Leadership Adoption: Build frameworks and playbooks to scale design thinking across the organization influencing cross-functional teams to embrace human-centered approaches.
• Foster Cross-Functional Collaboration: Act as a strategic connector across leadership divisions teams and external partners promoting shared ownership and co-creation of innovative solutions.
• Advocate for Design in Executive Forums: Represent design thinking in enterprise strategy discussions building advocacy and visibility among senior and executive leadership.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelors Degree is required masters degree preferred in Design Human-Computer Interaction Strategic Design Service Design Organizational Leadership or related field.

EXPERIENCE:

• 7 years of professional experience in Experience & Service Design including customer experience design strategy product design and UX/UI within large-scale organizations.
• 7 years of experience managing or developing high-performing teams in a cross-functional environment with the proven ability to influence mentor and hold accountable senior-level peers and stakeholders.
• Proven success in defining and driving design strategy at an enterprise scale navigating complex environments to deliver measurable outcomes.
• Led design-led business transformation efforts within global organizations and consultancies integrating service design into strategic initiatives.
• Facilitated leadership level visioning strategy and co-creation workshops that foster cross-functional collaboration and embed design-led ways of working.
• Demonstrated ability to translate and actualize strategic vision into actionable initiatives orchestrating execution across diverse teams and disciplines.
• Strong track record of measuring impact connecting design outcomes to both business and customer value.

ADDITIONAL INFORMATION:

• Expert-level knowledge of enterprise service design practices including customer journeys digital experience strategy UX research and design operations.
• Advanced understanding of design systems and KPIs with the ability to scale design practices across teams and platforms.
• Exceptional strategic thinking and execution skills capable of aligning design priorities with business goals and translating them into measurable outcomes.
• Strong influence and communication skills with executive presence and the ability to embed design thinking across senior and executive stakeholder groups.
• Skilled facilitation and collaboration abilities adept at leading workshops and driving alignment across product operations technology and CX teams.
• Global perspective and adaptability with experience working across cultures and geographies to implement design-led transformation.
• Executive presence with the ability to direct influence and hold accountable peers at the director level and above.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.