Senior Customer Success Architect West

Amplitude is the leading Amplitude is the leading digital analytics platform helping over 4300 customersincluding Atlassian Burger King NBCUniversal Square and Under Armourbuild better products and digital experiences. With powerful AI Agents embedded across our platform teams can analyze test and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2 Amplitude is the best-in-class solution for product data and marketing teams. Learn more at .

As an organization we deliver for our customers by living our values. We operate from a place of humility take ownership of problems and successes approach challenges with a growth mindset and put our customers at the center of everything we do.

Amplitudes Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

The candidate MUST be located in the west region (PST or MST) as this position will be aligned with our west accounts. The ideal cities include but not limited to the following:

San Francisco CA

Seattle WA

Los Angeles CA

San Diego CA

Portland OR

Denver CO

Phoenix AZ

Remote - West

About The Role & Team

Join us as we deliver innovative and creative solutions to our customers. Were looking for a Senior Customer Success Architect that will be based in the west regionwith experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for how things work and how things should work. You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Senior Customer Success Architect you will:

• Serve as a trusted technical advisor for our customers.
• Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design instrumentation and data governance.
• Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes thereby making Amplitude an integral business partner.
• Gather organize and report trends and customer insights to optimize business processes documentation and services.
• Collaborate cross-functionally with teams like Amplitudes Product Engineering Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.
• Potential travel is once per quarter.

Youll be a great addition to the team if you have:

• Execution and customer service oriented skills able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
• Excellent verbal and written social presentation and interpersonal skills with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics digital marketing A/B testing business intelligence customer data platforms data warehouses/pipelines or any of our integration partners.

At a minimum you need to have:

• At least 5 years of customer facing technical experience with a demonstrated record of successfully engaging with enterprise accounts.

• Competent in API / SDK concepts programming languages and concepts that underpin modern web and mobile development (e.g. SQL JavaScript Java Python Android iOS RESTful APIs).

Who We Are

The Company: Amplitude is filled with humble life-long learners who are eager to help one another and the company succeed. Our values of growth mindset ownership and humility are core to the way we work: were tenacious in the face of challenges we take the initiative to solve problems that drive our shared success and we operate from a place of empathy and openness seeking to understand many points of view.

The Product: Amplitude is a digital analytics platformwe help companies capture data they can trust uncover clear insights about customer behavior and take faster action. This empowers teams to build better product experiences that drive business growth. Were super proud of what weve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent Medical Dental and Vision insurance coverages with 100% employer-paid premiums for employee Medical DentalVision on select plans
• Flexible time off paid holidays and more
• Generous stipends to spend on what matters most to you whether thats wellness (monthly) commuter transit/parking (monthly) learning and development (quarterly) home office equipment (annual) and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave Carrot Fertility Benefits/Adoption/Surrogacy support Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! Theyve said were the #1 product analytics solution for 15 quarters in a row on G2.
• Were focused on growth. Check us out in Deloittes 2023 Technology Fast 500
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs management training and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012 went public via a direct listing in September 2021 and are now trading under the ticker $AMPL.
• Were a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ) New York Vancouver Amsterdam London Paris Singapore and Tokyo.
• Our mascot is the datamonster who loves to chow down on numbers charts and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status or sexual orientation.

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