Customer Service Representative
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Job Location:
Itasca, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative (full-time) plays a significant role at Roadside Protect Bosch Service Solutions. You will be helping customers solve various roadside problems which could considerably impact their personal or professional lives. Therefore your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them.
Since Roadside Protect was founded in 2002 RP has managed more thandispatches. Our key mission is to deliver a better service when it matters the most - the critical minutes when people are stranded on the road and in need of help.
Responsibilities:
- As our Customer Service Representative you will help customers that need roadside assistance as well as represent our clients on various other call types including but not limited to: repair approval & reimbursement rental requests insurance claim requests trip interruption passenger transport and claims administration calls etc..
- Every day you will obtain the situational information to be able to proceed with the service request while utilizing our provided tools (internal & external systems applications) and following our Standard Operating Procedures.
Training:
Our in-office training focuses on working with systems and applications learning about processes and services and taking calls. The in-office weekday training classes are scheduled to run for Two weeks (M-F).
Qualifications :
Requirements:
- Ability to work Day-time / Morning Hours.
- Ability to commute and work on-site in Itasca IL.
- Demonstrates regular/reliable attendance to ensure we deliver the best experience for our customers.
- Ability to work a set schedule.
- U.S Work Authorization.
- To exhibit empathy for customers who need emergency assistance.
- To display accuracy and pay attention to details to be able to recognize the differences in clients coverages.
- To be Internet savvy and understand nowadays Internet concepts to apply them when assisting customers and be a person who is keen on solving problems and taking ownership of his/her work product.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
