Program Enablement Specialist

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The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination The Helper Bees was founded to empower older adult citizens and their families in their search for quality affordable in-home care providers. We do this by providing older adults the ability to easily review choose and access affordable quality in-home helpers.

The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults.

At THB we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast positive impact.
• Bee the teammate you want to work with - We work as a team help each other and encourage each other
• Ask questions answer questions - You cant iterate through solutions if you dont ask the right questions which is why there is an expectation that questions should be asked. When you know the answer being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - Its so easy for a team that is heads down to forget about all the great things theyve accomplished. Thats why we make it a priority to remind ourselves to create space to celebrate wins big or small.

Job Summary:

The Program Enablement Specialist is responsible for executing program operations with accuracy consistency and efficiency. This role focuses on delivering high-quality work adhering to defined processes and supporting reliable program outcomes.

The Specialist works closely with the Program Enablement Team Lead and peers to ensure day-to-day program execution meets quality standards and service-level expectations. This role is ideal for someone who takes ownership of their work values precision and is motivated to continuously improve.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Drive program conversions by proactively engaging facilities senior adults caregivers and agencies through outbound calls that promote THBs products and services address objections and close commitments.
• Facilitate conversion and adoption among members caregivers agencies and facilities by onboarding them to THBs digital submission solution guiding setup and usage and transitioning them from legacy timesheet and claims processes while demonstrating clear value and efficiency gains.
• Educate new members facilities caregivers and providers on submissions and processes to ensure successful program adoption.
• Convert caregivers agencies and/or facilities by onboarding them onto THBs digital submission processes guiding them through setup and usage.
• Drive adoption among agencies and facilities by transitioning them from legacy timesheet and/or claims submission processes to THBs digital solution clearly demonstrating value and efficiency gains.
• Execute assigned program workflows accurately and efficiently in accordance with established processes and standards managing assigned tasks queues and priorities to meet productivity and service-level expectations.
• Re-engage and reactivate previous agencies caregivers and facilities by promoting new submission opportunities on THBs platform through direct communication via phone and email.
• Maintain high levels of quality data integrity and attention to detail across all work outputs accurately documenting communications and actions within required systems to ensure visibility and continuity.
• Communicate clearly with team members and leadership regarding progress risks or blockers.
• Apply feedback from quality reviews and coaching to improve performance.
• Identify potential issues or inefficiencies and escalate them with context and proposed solutions.
• Support team coverage needs as assigned during peak periods or staffing gaps.
• Participate in training onboarding and process updates to remain current on program requirements.
• Demonstrate accountability reliability and professionalism in daily execution.
• Rebuild engagement with former facilities agencies and caregivers by showcasing new opportunities and the improved benefits of submitting through THBs platform.
• Other duties as assigned to support program success.

Performance Metrics:

• Program Delivery Quality: Measured through internal QA reviews adherence to SLAs and operational accuracy.
• Program Efficiency: Achievement of throughput cycle-time or workflow optimization targets
• Conversion & Adoption Effectiveness: Measured by successful conversion of members caregivers agencies and facilities to THBs digital submission solution including time to first successful submission and sustained adoption.
• Program Efficiency: Measured by achievement of throughput cycle-time workload management and workflow optimization targets.
• Turnaround Time & Responsiveness: Measured by average task turnaround time queue aging and adherence to defined service-level timelines.

Record Referral & Note Hygiene: Measured by completeness accuracy and timeliness of case notes referral records and system documentation to ensure visibility continuity and audit readiness.

Required Skills/Abilities:

• Strong attention to detail with a commitment to quality and accuracy.
• Ability to follow defined processes while adapting to updates and changes.
• Comfort engaging in frequent professional communication with external partners and members via phone and email.
• Clear confident verbal communication skills with the ability to navigate sensitive or time-sensitive conversations.
• Strong organizational skills and ability to manage assigned workload independently.
• Comfort receiving and applying feedback to improve performance.
• Sound judgment in identifying issues and escalating appropriately.
• Ability to work effectively in a fast-paced evolving environment.
• Curiosity and willingness to learn new systems tools and workflows.
• Demonstrated alignment with THBs core values.
• Must be 18 years of age or older.

Education and Experience:

• 1 years of experience in program operations enablement or a related role.
• Experience executing structured workflows in an operational or service-oriented environment.
• Bachelors degree in business operations or a related field preferred or equivalent practical experience.
• Experience in healthcare insurance or aging services is a plus.

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery such as a phone and Voice over Internet Protocol (VoIP).
• Ability to conduct frequent professional phone conversations throughout the workday using VoIP systems.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our teams success.

The Helper Bees is committed to building a workplace where diversity equity and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race religion color national origin gender sexual orientation age marital status veteran status disability status or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation please let your recruiter know.

As part of our standard hiring process selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal state and local laws regarding these screenings and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.