ESM Technical Solutions Professional
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
This role is responsible for shaping solutions leading client engagements and supporting the sales cycle through technical expertise innovation and proactive sales activities across the ServiceNow and Freshworks platforms.
Key Responsibilities
- Collaborate closely with SE CE CDE & CTO organisations to develop and execute account strategies.
- Identify qualify and nurture new business opportunities within existing and prospective clients.
- Create pursuit kits to support sales engagements and drive pipeline growth.
- Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs.
- Design and implement accelerators to demonstrate value and innovation across the ServiceNow Freshworks and EasyVista platforms.
- Create migration playbooks focusing on transitions from platforms such as ServiceNow BMC Helix and Cherwell.
- Own and complete RFP responses ensuring alignment with client requirements and sales objectives.
- Draft Statements of Work (SOWs) for client projects.
- Lead client-facing elements of projects including technical workshops solution shaping and pricing.
- Actively participate in marketing events webinars and industry forums to promote Unisys ESM solutions and generate leads.
- Build and maintain strong client relationships at multiple organisational levels acting as a trusted advisor.
- Provide feedback to product and marketing teams based on client and market insights.
- Oversee project execution by the ESS delivery organisation.
You will be successful in this role if you have:
Required Skills & Experience
- Strong technical understanding of the ServiceNow platform.
- Proven track record in pre-sales solution architecture and business development roles.
- Ability to create technical assets such as PoVs accelerators and migration playbooks.
- Excellent communication presentation and client engagement skills.
- Experience with ITSM platforms including Freshworks BMC Helix and Cherwell.
- Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders.
- Experience building and maintaining strong client relationships.
- Familiarity with sales methodologies (e.g. MEDDIC Challenger Solution Selling).
- Ability to lead workshops and shape solutions collaboratively with clients.
Key Performance Indicators (KPIs)
- Influenced and sourced Total Contract Value (TCV).
- Win performance and conversion rate of PoV projects to fully scoped and funded engagements.
- Pipeline generation and qualification targets.
- Number of client meetings demos and workshops delivered.
- Contribution to upsell/cross-sell opportunities and customer retention rates.
- Client satisfaction scores related to pre-sales engagements.
Preferred Qualifications
- Essential:
- ServiceNow certifications - CSA CIS and CTA.
- Desirable:
- ServiceNow CMA.
- BMC Helix ITSM Implementation Specialist.
- BMC Certified Expert / Architect.
- Experience with other ITSM platforms (BMC Freshworks Cherwell EasyVista).
- Minimum 8 Years Prior experience in consulting or professional services environments.
Benefit Highlights:
Unisys offers an outstanding benefits package featuring unlimited paid time off a 401(k) match comprehensive healthcare HSA matching ongoing learning opportunities and more! Were committed to supporting work-life balance and investing in your future success.
Video Interview Notice:
At Unisys we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
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This role may require access to export-controlled commodities and technology. Therefore to conform to U.S. export control regulations applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Unclear Seniority
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
