ServiceNow Intern

Please Note: This internship is being offered May - August 2026.

Primary Location:Grand Rapids MI

Employee Status: Part-time Hourly

Workplace Type:Fully On-Site

Who we are:

At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

The ServiceNow Intern will assist the ServiceNow Administrators and project team with tasks such as documentation testing validation of configuration changes and helping create reports and dashboards.

What Youll do:

• Meet with IT teams service owners and business users to understand problems gather requirements and translate needs into clear structured statements.

• Shadow administrators to learn how requirements influence configuration workflow changes and reporting.

• Participate in design discussions with ServiceNow administrators and assist in small configuration tasks (e.g. updating fields forms and views) under guidance.

• Help track changes in JIRA or similar tools to support planning and sprint reviews.

• Build and maintain basic dashboards using data from ITSM modules utilizing Performance Analytics widgets scorecards and breakdowns to visualize trends.

• Monitor and adjust dashboards accuracy; automate recurring reports and support ad-hoc reporting requests to understand trends and ensure data refreshes properly.

• Summarize findings in easytoread bullet points that leadership can use to support decisionmaking.

• Create step-by-step instructions for new features and updates including quickstart guides and short training slides to document configuration updates so administrators and future analysts have historical knowledge of changes.

• Deliver training walkthroughs for small user groups gather feedback and refine materials based on user needs.

• Assist in maintaining a library of training resources for repeatable access.

• Execute test scripts and log results for new features identifying and documenting defects with clear reproduction steps; validating fixes before production and support occasional release activities.

What Youll bring:

• College student at freshmen sophomore junior senior or master level status or a recent college graduate within the last 3 months.

• Major inComputer Information Systemsor a major that blend business systems or communications.

• 3.0 GPA or greater preferred.

Have additional questions about the role Email the Talent Acquisition Team at: .

If you lack access to the internet or require an accommodation in the application process please send your resume via mail to 5664 Prairie Creek Drive Caledonia MI 49316.

LMCU is an Equal Opportunity Employer

LMCU is an Equal Opportunity Employer