Manager, Technical Product Owner, ServiceNow

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Manager Technical Product Owner ServiceNow GS Products

At Johnson & Johnson Corporate Business Technology (CBT) we empower our employees with transformative technology to shape the future of healthcare. As strategic problem solvers and innovators we collaborate with leaders across corporate functions sectors and regions to align business strategies with technology solutions that deliver impactful outcomes. Through Expert Services and end-to-end product management we simplify strengthen and automate technologies to enhance user experiences.

As digital leaders we shape J&J to lead in digital technology enabling our company to change the trajectory of health for humanity.

Role summary

We are seeking a Manager Technical Product Owner to lead the product vision roadmap and backlog for ServiceNow Global Services products with focus on Procurement (Source-to-Pay S2P). This hands-on technical product role bridges procurement and finance stakeholders with technical delivery teams to prioritize features that improve procurement efficiency compliance and the user experience. You will partner with the platform and engineering teams to ensure optimal configuration of ServiceNow S2P modules leverage out-of-the-box functionality and apply in-platform AI to automate and enhance workflows.

Key responsibilities

• Product vision & roadmap

  • Define and own the S2P product vision and multi-quarter roadmap for ServiceNow procurement modules aligned to GS and enterprise procurement objectives.

  • Translate business strategy and stakeholder needs into a prioritized backlog of epics features and user stories.

• Backlog & prioritization

  • Maintain and groom the backlog make trade-off decisions and prioritize delivery based on business value risk cost and technical feasibility.

  • Balance configuration-first approaches using out-of-the-box capabilities with minimal necessary customization.

• Platform partnership & configuration

  • Work closely with the ServiceNow platform team architects and vendors to ensure solutions are scalable secure and follow platform best practices.

  • Ensure optimal configuration of procurement modules (procurement case management supplier management contract management sourcing catalog requisition-to-order flows).

• In-platform AI & automation

  • Identify and pilot opportunities to use ServiceNow-native A features and workflow automation to reduce manual work improve decisioning and enhance the user experience.

• Stakeholder engagement & adoption

  • Collaborate with Business Product Owners Procurement leadership sourcing suppliers and end users to gather requirements validate solutions and drive adoption.

  • Conduct demos influence business partners capture feedback and iterate on capabilities to maximize value and adoption.

  • Partner with ServiceNow product groups on ideas for enhancement requests.

• Delivery & quality

  • Actively participate in Agile ceremonies (planning stand-ups demos retrospectives); partner with developers and QA to ensure timely high-quality delivery.

  • Define acceptance criteria participate in testing and validate that delivered functionality meets business needs.

• Metrics & continuous improvement

  • Define OKRs with success metrics (e.g. cycle times user satisfaction adoption compliance metrics) and monitor product performance to drive continuous improvement.

• Governance & compliance

  • Ensure solutions meet enterprise security data privacy and procurement governance requirements.
    

Required qualifications

• Bachelors degree in IT business or related field.

• Proven experience (typically 47 years) as a Product Owner / Technical Product Owner delivering enterprise procurement or S2P solutions. Experience with ServiceNow S2P modules strongly preferred.

• Deep understanding of Source-to-Pay processes: procure-to-pay supplier lifecycle management contract management sourcing and catalogs.

• Strong knowledge of ServiceNow platform capabilities configuration patterns and the trade-offs between configuration and customization.

• Hands-on experience with Agile/Scrum product practices: backlog management user story writing acceptance criteria sprint planning and demos.

• Demonstrated ability to collaborate with cross-functional stakeholders (procurement finance IT) and influence at multiple levels.

• Excellent communicator with experience running demos workshops and stakeholder working sessions.

• Familiarity with integrations between ServiceNow and enterprise systems (e.g. SAP Ariba ERP Identity/Access systems) and understanding of integration considerations.
  

Preferred qualifications

• ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Implementation Specialist for relevant modules.

• Experience applying or implementing ServiceNow features (e.g. Virtual Agent Now Assist Predictive Intelligence Flow Designer).

• Prior experience in Global Business Services or shared-services operating models.

• Experience with analytics and reporting on procurement / supplier metrics (BI tools a plus).
  

What success looks like in 12 months

• A clear prioritized S2P roadmap in place and communicated to stakeholders.

• Improved Procurement user satisfaction and measurable reductions in manual steps or cycle times.

• High adoption rates of delivered features and demonstrable automation using in-platform capabilities.

• Strong partnership with the ServiceNow platform team resulting in solutions that are maintainable and aligned to platform standards.
  

Why this role matters:

This role is critical to accelerate procurement digital transformation across Global Services. You will improve how employees and suppliers interact with procurement services reduce friction and drive measurable business value through smarter platform-native solutions.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please contact us via or contact AskGS to be directed to your accommodation resource.

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Manager