Neighbourhood Housing Lead – East and East Anglia 7384

Title: Neighbourhood Housing Lead East and East Anglia - Multiple

Contract Type: Permanent - Full Time - 35 hours

Salary: 35951 per annum to 39531 per annum (London weighted salary) dependant on experience plus 1300 ECU allowance*

Grade: 7

Reporting Office: Stratford London E15

Working/Patch Location:Redbridge Newham Havering Barking and Tower Hamlets.

Persona: Agile:20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: Monday Friday 09:00 17:00

Closing Date: 14th January 2026 -23:00

Interview Dates: To be confirmed. Interviews may be held in person at our Stratford office.

Benefitsinclude: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Previous applicants need not apply (if prior application regretted in the last 12 weeks)

Role Profile - Neighbourhood Housing

Join our East and East Anglia Team at L&Q:

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents This is an exciting opportunity for anyone who is a customer-focused team player.

If this sounds like you we would love for you to apply!

Your impact in the role as the Neighbourhood Housing Lead youll be responsible for the following:

• Supporting the Housing Management team to deliver a reliable repeatable and consistent service for residents.
• You will be key to improving resident satisfaction building trust and making sure that residents have a home that theyre happy in
• Youll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 600 homes.

What youll bring:

• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
• Youll be able to problem solve and will pride yourself on your grit and determination. Youll have a can-do attitude and be motivated by keeping promises to residents.
• Youll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
• Youll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
• Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
• Have demonstrable experience in a similar role.
• Have a valid license and access to a car for work use.

Our customers are the most important part of our business and as a member of the Housing Management team it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

At L&Q we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.

When we recruit we look at what really matters: your skills experience and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevantpolicy as updated from time to time.

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