Project Manager – Implementations and Onboarding
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Job Location:
Boca Raton, FL - USA
Yearly Salary:
USD 70000 - 80000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Project Manager Implementations & Onboarding
Location:Boca Raton FL
Work Schedule:Full-Time In-Office (MondayFriday)
Reports To:Director of Implementation (Onboarding Team)About Grubbrr
Grubbrr is a leader in self-ordering and guest-engagement technology transforming how commerce is transacted across restaurants retail and hospitality. Our platform powers real-world high-volume environments through self-service kiosks POS KDS digital menu boards online ordering and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the worlds most recognizable brands.Role Summary
Grubbrr is seeking adriven customer-facing Project Managerto lead theend-to-end onboarding and implementationof new clients onto the Grubbrr platform. This is a highly visible role within the organization responsible for balancingscope timeline budget technical coordination and customer expectationsacross complex multi-system implementations. You will serve as the primary point of accountability for successful delivery working closely with internal teams and external stakeholders from kickoff through go-live.
This role is best suited for anImplementation / Customer Delivery Project Managerwho thrives in fast-paced environments enjoys cross-functional collaboration and is comfortable owning outcomes.What Youll Do
Project Planning & Delivery
Location:Boca Raton FL
Work Schedule:Full-Time In-Office (MondayFriday)
Reports To:Director of Implementation (Onboarding Team)About Grubbrr
Grubbrr is a leader in self-ordering and guest-engagement technology transforming how commerce is transacted across restaurants retail and hospitality. Our platform powers real-world high-volume environments through self-service kiosks POS KDS digital menu boards online ordering and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the worlds most recognizable brands.Role Summary
Grubbrr is seeking adriven customer-facing Project Managerto lead theend-to-end onboarding and implementationof new clients onto the Grubbrr platform. This is a highly visible role within the organization responsible for balancingscope timeline budget technical coordination and customer expectationsacross complex multi-system implementations. You will serve as the primary point of accountability for successful delivery working closely with internal teams and external stakeholders from kickoff through go-live.
This role is best suited for anImplementation / Customer Delivery Project Managerwho thrives in fast-paced environments enjoys cross-functional collaboration and is comfortable owning outcomes.What Youll Do
Project Planning & Delivery
- Create manage and maintain detailed project plans timelines and milestones across multiple concurrent implementations.
- Ensure projects are deliveredon time and within budget while adhering to Grubbrrs project governance and delivery standards.
- Monitor project progress proactively identify risks or issues and adjust plans as needed to ensure successful outcomes.
- Track project resource utilization and manage alignment with allocated budgets and staffing plans.
- Serve as theprimary customer interfacethroughout the implementation lifecycle.
- Establish trusted advisor relationships with client stakeholders by providing clear communication structure and leadership.
- Lead difficult but necessary conversations related to scope timelines budget resources and change management.
- Capture document and formally communicate outcomes of key decisions and escalations.
- Manage day-to-day execution of implementations across Product Engineering QA and Customer Success.
- Facilitate requirements gathering and assist with the creation of project deliverables as needed.
- Own and coordinate the creation of technical design documentation for complex projects by interfacing with Product Owners Architects and Developers.
- Identify opportunities to leverage the full Grubbrr technology stack to meet customer objectives.
- Provide hands-on support with configuration and customization of Grubbrr products during implementations.
- Write and review QA and UAT scripts as necessary.
- Manage User Acceptance Testing (UAT) with end users including coordination execution and formal sign-off.
- Prepare user-facing documentation and training materials to support successful adoption.
- Facilitate project review and status sessions with clients and internal teams.
- Define project success metrics and lead retrospectives with cross-functional delivery teams.
- Apply business knowledge and analytical skills to identify opportunities for process improvement and delivery optimization.
- Adopt and reinforce standardized implementation and development lifecycle methodologies.
- Successful on-time on-budget client implementations with high customer satisfaction
- Strong trusted relationships with client stakeholders and internal teams
- Clear project documentation communication and governance throughout the lifecycle
- Smooth transitions from implementation to ongoing customer success
- Continuous improvement in onboarding efficiency and delivery quality
- Bachelors degree in Business Administration Communications Information Technology or equivalent practical experience
- 25 years of experience in acustomer-facing project management role leading complex software implementations
- Demonstrated ownership of project scope budget timelines and delivery commitments
- Experience managing multiple large projects or programs requiring cross-functional coordination
- Proven ability to communicate and influence Director-level and executive stakeholders
- Strong negotiation conflict resolution escalation and executive communication skills
- Ability to weigh business and technical requirements identify dependencies and develop realistic project plans and estimates
- Comfortable working in a fast-paced high-energy team-oriented environment
- Strong written and verbal communication skills
- Must work full-time in GrubbrrsBoca Raton FL office
- Experience implementing restaurant retail hospitality or fintech platforms
- Experience managing enterprise or multi-location software deployments
- Familiarity with QA UAT and structured delivery methodologies
- Experience mentoring junior project managers or implementation team members
- High-impact customer-facing role withreal ownership and accountability
- Work on cutting-edge self-ordering fintech and AI-driven technologies used globally
- Opportunity to act as a true entrepreneur within a rapidly scaling company
- Strong culture built on collaboration accountability and winning together
- Beautiful Boca Raton office designed for creativity and teamwork
- Equity opportunity in a fast-growing mid-stage startup
- Be part of a company transforming how customers interact with businesses every day
Required Experience:
Senior IC
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
About Company
GRUBBRR is your one-stop-shop for self-ordering solutions and kiosk software platforms built to integrate with your restaurant management needs. Learn more now.
