Trainee Front Office

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotels operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up where our founders and many of our leaders began. You will get immersed in Marriotts culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management youll be better prepared to pursue opportunities post graduation. Heres to exploring kickstarting your dream career and joining us on your journey!

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriotts Six Principles of Hospitality are practised all the time.

DUTIES AND RESPONSIBILITIES

1. Check Elite MembersVIP and Group arrivals
   1. ensure room/s are blocked according to special requests
   2. ensure key packets are prepared
2. Ensure amenity forms are raised for VIPs Elite Members repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
3. Print reports for special requests E.g. K1 C1 A1 and block rooms.
4. Run First Ten and Arrivals report to block rooms for arrival guests.
5. Enroll guests in Marriott Rewards programme.
6. Handle and solve guests complaints or assisting them with enquiries.
7. Provide information about the hotel and the surrounding community.
8. Maintain accurate room status information.
9. Keeping the Front Desk area neat and tidy at all times.
10. Update guest profile.
11. Ensure all follow-ups are promptly and accurately completed:
    1. collection of cash deposit from guests
    2. payment authorisation
    3. billing faxes from company for guests
    4. room change
12. Ensure that all guests receive their faxes messages and parcels upon arrival.
13. Monitoring and confirming time of departure with all due out guests.
14. Ensure that guests remove all their belongings and luggage out of the room upon checkout.
15. Providing safety box service.
16. Programming of keys e.g. for porters to bring out luggage show rooms and for guests who lost their keys or not able to gain access to their rooms.
17. Performing cashiering duties e.g. post in charges foreign currency exchange checkout by cash or credit cards and selling of gift vouchers
18. Prepare express checkout folios to be sent up to guests rooms.
19. Maintain effective service in line with the Hotels Corporate Image
    1. Companys Grooming Standard
    2. Standard Operation Procedures
    3. Departmental Policies
    4. Corporate Policies
20. Cash/Bank Handling
    1. Process all payment methods in accordance with Accounting procedures and policies.
    2. Follow property control audit standards and cash handling procedures (e.g. blind drops).
    3. Count bank at end of shift complete designated cashier reports resolve any discrepancies drop off receipts and secure bank.
    4. Obtain assigned bank and ensure accuracy of contracted monies obtaining change required for expected business level and keeping bank secure at all times.
    5. Transport bank to/from assigned workstation following security procedures.
    6. Set up and organize cashier workstation with designated supplies forms and resource materials; and maintain cleanliness of workstation at all times.
    7. To ensure and follow established procedures and compliance as per LSOP guidelines.
    8. Any other duties as may be assigned from time to time.

marriotthotelinternship