Front Office Trainee
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
As a Front Office Admin Trainee with a focus on At Your Service and Rooms Controller functions you will learn and support the smooth coordination of guest communications room inventory control and daily requirements. You will develop mastery in handling multi-channel inquiries optimizing room assignments to guest preferences and constraints and partnering cross-functionally to elevate guest satisfaction revenue performance and efficiency.
QUALIFICATIONS & EXPERIENCE
Diploma or undergraduate studies in Hospitality Tourism Business or related field (or equivalent experience).
Prior exposure to customer service or hotel operations is advantageous (internships/part-time).
CORE WORK ACTIVITIES
1. Log track follow up on guest requests communications via approved systems ensuring proper
documentation.
2. Coordinate with Front Office Housekeeping Engineering and Sales on room conditions status maintenance
updates VIP readiness and turn times to ensure accurate records and planning.
3. Ensure accurate system data PMS/GXP for arrivals departures preferences rate codes flag discrepancies
for correction.
4. Prepare arrival reports and brief the Front Office team on VIPs special occasions accessible room needs
requests and amenities to support planning.
5. Assist in overbooking and displacement strategies under guidance minimizing guest inconvenience while
protecting revenue.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Intern
Key Skills
- Anti Money Laundering
- Arabic Speaking
- Administration
- HR Reporting
- Billing
- Import
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
