Quality Assurance Manager
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Job Location:
Plantation, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Opportunity:
The Quality Assurance Manager will play a critical role in driving the quality and reliability of Chewys Private Brands hard goods portfolio spanning categories such as toys beds furniture and electronic pet products. This position focuses on ensuring suppliers meet Chewys quality and compliance standards overseeing testing and inspection programs and supporting the successful launch of new products into market. The role requires strong technical expertise attention to detail and the ability to collaborate across crossfunctional teams to anticipate issues identify solutions and continuously improve product quality.
This is an individual contributor role that offers visibility within the organization and the opportunity to directly impact product safety regulatory compliance and customer satisfaction across the hard goods portfolio.
What Youll Do:
- Complete on-site supplier reviews of facilities to assess capabilities and quality processes; request and drive supplier quality improvements
- Ensure the commissioning process is successful during the launch of new products by attending or facilitating initial production runs
- Develop and maintain product specifications and testing requirements for Hard Goods categories; ensure alignment with vendors and co-manufacturers
- Partner with vendors and third-party labs to create and execute testing protocols; track submission of all required testing to regulatory and Chewy standards
- Ensure vendors cooperation according to Quality and Compliance policies
- Maintain current Quality and Social Audit documentation for all vendors
- Support review and approval of pre-shipment inspections; make product disposition decisions and drive corrective actions for non-conforming issues
- Remain current on applicable regulations (Prop 65 TSCA CFR CARB etc.) and act as subject matter expert for assigned categories
- Track and analyze customer complaint data inspection results and test reports to identify trends; translate insights into actionable improvement projects
- Anticipate needs and recommend solutions for production or manufacturing issues; provide alternatives to maintain quality standards
- Partner cross-functionally with Compliance Sourcing and Product Development teams to ensure quality requirements are met and customer expectations are exceeded
- Engage in continuing education opportunities to expand product knowledge and support professional development
What Youll Need:
- Bachelors degree in Textile Science/Technology (softlines/toys) Industrial Engineering or related technical discipline
- 5 years of experience in manufacturing/co-manufacturing of consumer products (non-consumable items); experience in pet industry a plus
- Knowledge of hard goods production in China including materials such as metals plastics textiles printing and transit testing
- Strong knowledge of quality systems product testing methods and regulatory requirements for consumer products
- Prior auditing/co-manufacturing experience required
- Proficiency in Microsoft Office Suite (Word Excel Outlook).
- Strong analytical problem solving and communication skills; ability to translate data into actionable next steps Ability to collaborate with cross-functional teams and influence vendor partners to achieve quality outcomes
- Demonstrated integrity maturity and professionalism with sensitivity to cross-cultural interactions.
- Willingness to seek professional growth and development as responsibilities expand
- Ability to travel 2030% (includes overseas travel) and join late-night calls with factories agents and QA contractors in Asia as needed
Bonus:
- Ability to speak Mandarin Chinese.
- Understanding of pet product regulatory requirements.
Required Experience:
Manager
Key Skills
- Quality Assurance
- FDA Regulations
- Food Industry
- Food Safety Experience
- ISO 9001
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- QA/QC
- Selenium
- HACCP
About Company
Shop Chewy for the best pet supplies ranging from pet food, toys and treats to litter, aquariums, and pet supplements plus so much more! If you have a pet-or soon will-you've come to the right place. Shop for all of your pet needs at Chewy's online pet store. FREE shipping on orders $ ... View more
