Senior Tech Sales Support Specialist

Maple Grove, MN - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Additional Location(s):US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges. With access to the latest tools information and training well help you in advancing your skills and career. Here youll be supported in progressing whatever your ambitions.

About the role:

The Senior Tech Sales Supp Specialist provides global industry-leading technical support to Boston Scientific field personnel clinicians patients and other internal customers. Help our customers use our products by providing immediate accurate and up-to-date information regarding current and historical market-released Cardiac Rhythm Management products (e.g. pacemakers defibrillators implanted cardiac monitors) and assisting in troubleshooting problem solving and assessment of product operation.

Your responsibilities will include:

Provide 24/7 global industry-leading technical support to customers via multiple communication pathways (phone fax emailetc.).
Analyze and assess CRM product operation and make recommendations for optimal device management.
Utilize advanced troubleshooting skills extensive CRM product knowledge and thorough understanding of clinical application to respond to customer inquiries.
Educate support and train customers through phone consultation training programs written correspondence and general field assistance.
Document and evaluate customer inquiries comments and concerns.

Minimum Qualifications

Bachelors degree with 4 years of medical device or clinical experience
In-depth understanding of complex cardiac device functionality and potential impacts to the patient
Strong communication and troubleshooting skills
Must work well in a team environment
Self-motivated and able to work independently
Demonstrates strong documentation practices
Excellent research and analytical skills
Participates in on-call rotations for 24/7 support including weekends and holidays

Preferred Qualifications:

Clinical experience in electrophysiology and procedures such as pacemaker and ICD implants
Direct patient care experience or experience in a healthcare environment
Strong technical knowledge of industry CRM products
Strong technical understanding of relevant procedures and associated medical terminology

Requisition ID:620629

Minimum Salary:$82600

Maximum Salary: $156900

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) see vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training pertinent education including licensure and certifications among other relevant business or organizational needs. At BSC it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly) non-sales roles may also include variable compensation from time to time (e.g. any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt non-sales roles may also include variable compensation i.e. annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate. Now more than ever we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So choosing a career with Boston Scientific (NYSE: BSX) isnt just business its personal. And if youre a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you!

At Boston Scientific we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion equality and opportunity for all. By embracing the richness of our unique backgrounds and perspectives we create a better more rewarding place for our employees to work and reflect the patients customers and communities we serve.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy the Company will continue to take steps to assure that recruitment hiring assignment promotion compensation and all other personnel decisions are made and administered without regard to race religion color national origin citizenship sex sexual orientation gender identity gender expression veteran status age mental or physical disability genetic information or any other protected class.

Please be advised that certain US based positions including without limitation field sales and service positions that call on hospitals and/or health care centers require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company you will be expected to meet the ongoing requirements for your roles including any new requirements should the Companys policies or protocols change with regard to COVID-19 vaccination.

Among other requirements Boston Scientific maintains specificprohibited substancetest requirements for safety-sensitive positions. This role is deemed safety-sensitive and as such candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Required Experience:

Senior IC

Additional Location(s):US-MN-Maple GroveDiversity - Innovation - Caring - Global Collaboration - Winning Spirit- High PerformanceAt Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees tackling some of the most i...