IT Technical Support Specialist I

Oshkosh, NE - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Technical Support Specialist - I

Location: Oshkosh WI/Onsite

Duration: 9 Months

Job Type: Contract

Maximum Submissions per Supplier: 3

Note: Start date: ASAP. Duration: 12/31/2026 extension possible based on business needs and performance. Business Segment: Transport (formerly Defense). Site: North Plant 2307 Oregon St Oshkosh WI 54902. Is WFH or hybrid option: No. Work Schedule: 1st shift Mon-Fri general business hours with some Citizen requirement: Yes. Travel: No. Work Schedule: 1st shift Mon-Fri general business hours with some flexibility. Size of team: 12. Interview process: MS Teams interviews 1 round of interviews w/2 panels. Top 3 Keywords: 1- ITIL / ITSM Incident Management 2- End User Hardware & Software Troubleshooting 3- ServiceNow Ticketing System

Top 3 Required Skills:

End-user hardware and software troubleshooting
ITSM / ITIL-based incident and ticket management
Customer service communication and problem resolution

Must-Have Skills:

2 years of end-user IT support experience
Troubleshooting desktop/laptop hardware and software issues
Incident request and outage management using ServiceNow or similar ITSM tools
Knowledge of ITIL processes and ticket lifecycle management
Strong customer service verbal and written communication skills
Experience supporting Windows OS and enterprise end-user environments
Ability to document issues actions and resolutions clearly

Nice-to-Have Skills:

Experience supporting manufacturing or enterprise environments
Foundational network troubleshooting (AV telephony connectivity issues)
Experience with Cisco or Avaya telephony systems
Experience supporting mobile devices (iPad USB encryption peripherals)
Contribution to helpdesk SOPs or training documentation
Bachelors degree in Information Technology or related field

Key Responsibilities and Duties:

Provide day-to-day end-user support for hardware software and connectivity issues
Troubleshoot and resolve incidents related to desktops laptops mobile devices and peripherals
Document user requests troubleshooting steps and resolutions in ServiceNow
Support IMAC imaging break-fix and incident response activities
Engage stakeholders during incident response and escalations with timely communication
Support small projects and contribute to helpdesk SOPs and training materials

Requirements:

High School Diploma with relevant IT certifications or Associates degree in IT or related field
2 years of experience in IT support or related role
Working knowledge of hardware operating systems ITSM and ITIL
Strong problem-solving customer service and communication skills
Regular and reliable attendance

Job Title: IT Technical Support Specialist - I Location: Oshkosh WI/Onsite Duration: 9 Months Job Type: Contract Maximum Submissions per Supplier: 3 Note: Start date: ASAP. Duration: 12/31/2026 extension possible based on business needs and performance. Business Segment: Transport (formerly Defen...