Business Insights Team Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Business Insights Team Lead role with TaskUs:

Think of yourself as one of the leaders of your department who is responsible for providing the best data analytics experience to your clients so not just anyone is qualified for the role. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are top-notch.

Imagine yourself going to work with one thing on your mind: to mentor and guide your Team in achieving one goal. Your task center is to support not only your team but also your stakeholders with key insights to make data driven decisions.

Key Responsibilities:

• You will drive and mentor team to produce data analytics to all internal and external clients

• You will manage the day-to-day planning and operations of your team and POD Book of Business. This includes providing mentorship guidance and career development to your Business Insights Analysts so that they continuously hit their BIDS goals and Tasks.

• You will lead a high-performing Data Analytics team through an exciting transition to build problem-solving critical thinking analytical and technical capabilities which will enable the BIDS department to develop deeper more scalable data solutions.

• You will establish team goals and work with the management team and internal BIDS support teams on strategies for executing measuring progress and sharing results.

• You will identify actionable insights suggest recommendations influence team strategy and implement strategic plans policies and procedures.

• You will also act as a bridge between your Business Insights Analysts and the other departments.

Required Qualifications:

• 23 years of hands-on experience with SQL Python or R. ML and Data Automation is a plus!

• 2-3 years of hands-on experience with Power BI dashboard creation.

• Comfortable and experienced in working with large datasets.

• Experienced in annotation quality frameworks and/or AI metrics.

• Understands the BPO framework and/or has content moderation experience.

• Experienced in data collection and/or support labeling. Data modeling and engineering is a plus!

• Strategic thinker with strong analytical and creative problem-solving skills.

• Excellent verbal and written communication skills who has experience providing constructive criticism implementing corrective action plans and offering solutions and suggestions for process and product improvement to management.

• Someone who has managed teams and/or project teams is a plus! This would include direct people management and/or managing cross functional teams without supervisory responsibility to deliver projects. A nice to have is leading agile teams including global.

• Ability to inspire and lead to deliver value- especially without direct influence over resources.

• At least two years of experience working in Consulting Business Intelligence Strategy/Insights or similar teams.

• Ability to manage and prioritize well across competing requirements.

• High IT Literacy proven use of web and associated technologies (Excel Power Point Google apps).

• Experience with Data Science and Data Analytics methodologies.

• High-level understanding of customer confidentiality standards and who will help us implement those standards by managing and directing members of the team.

• Passion for the development of Business Insights Analysts and increasing Data Analytics skills.

• Passionate about technology start-ups and driving innovation with data.

• Other duties as assigned

Education / Certifications:

• Bachelors Degree in ECE Computer Engineering Computer Science Information Technology any IT / Computer-related course or any relevant experience in Data Science.

Work Location / Work Schedule / Travel:

• Onsite in Ortigas Pasig OR Imus Cavite

• Night Shift

• Must be amenable to start ASAP or in 30 days

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL