Technical Account Manager 2 West
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
We are Datadogs in-house product experts. The Technical Solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM 2) youll serve as a trusted advisor to our strategic customers accelerating their adoption of the Datadog platform and enabling long-term success. TAM 2s bring deep technical expertise refined customer skills and consultative insight into how monitoring observability and DevOps practices translate to business value.
At Datadog we place value in our office culturethe relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What Youll Do:
- Act as a technical advisor to 3 primary enterprise accounts ensuring successful product adoption and effective usage of the Datadog platform.
- Lead enablement and adoption sessions across core product areas tailored to your customers architecture and business needs.
- Analyze customers IT Operations environments and workflows to recommend configuration product usage and performance improvements.
- Deliver technical business reviews health checks and account maturity assessments contributing to customer QBRs with impactful recommendations.
- Escalate product issues appropriately and advocate for your customers needs with Datadogs Product and Engineering teams.
- Create executive-level summaries and insights that tie platform usage to business outcomes.
- Participate in internal TAM strategy sessions and contribute to team learning through feature presentations case studies or best-practice sharing
Who You Are:
- You have 2 years of experience in a technical customer-facing role (TAM Solutions Architect SRE DevOps Engineer or similar) within the cloud or observability space.
- Youre confident with at least two public cloud platforms (e.g. AWS Azure GCP) and have hands-on experience with infrastructure or application monitoring.
- Youre familiar with scripting or automation tools (e.g. Python Bash Terraform Chef/Puppet).
- You have working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins GitLab Docker Kubernetes).
- You excel at communicating technical concepts to both technical and non-technical stakeholders and can adapt your style for individual contributors or exec audiences.
- Youre able to work with minimal guidance on customer enablement issue triage and product adoption strategies.
- You are comfortable traveling up to 2530% of the time as needed (via auto air or train).
- Previous experience using Datadog or other cloud monitoring tools is a strong plus
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding program
- Generous global benefits package
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development product training and career pathing
- An inclusive company culture including Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
Manager
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
