Inside Sales RepresentativeAdvisor Opportunity in Edmonton

Our client is seeking hard working mechanically inclined individuals to fill our TME (Truck Mounted Equipment) Inside Sales/Service & Parts Advisorposition. This candidate must be very organized be able to work with little supervision be reliable self-motivated and be able to multi task in a fast paced working environment. Candidates will also have a consistent & solid past work history with minimum 3 references.

Job Summary
We are seeking a motivated and customer-focused Inside Sales Representative Hydraulic Parts & Service to join our this role you will support customers by identifying hydraulic components providing technical product guidance preparing quotes and coordinating service work. The ideal candidate has strong mechanical aptitude excellent communication skills and enjoys helping customers solve problems. This position plays a key role in ensuring fast accurate and reliable support for our hydraulic parts and service operations.

Customer Service & Sales
Respond to customer inquiries via phone email and counter sales regarding hydraulic parts and service needs.
Recommend appropriate hydraulic components assemblies and service solutions.
Prepare and follow up on quotes pricing and sales orders.
Build strong customer relationships and provide ongoing support.
Upsell compatible products upgrades and service offerings when appropriate.

Technical Support
Identify hydraulic parts based on customer descriptions photos measurements or schematics.
Assist customers with troubleshooting basic hydraulic issues.
Interpret technical documentation such as part catalogs drawings and spec sheets.
Communicate technical information clearly to customers and internal teams.

Order Management
Enter and process sales orders accurately in Business system.
Coordinate with purchasing and suppliers for non-stock or special-order parts.
Track orders and communicate delivery timelines to customers.
Ensure correct pricing availability and lead times.

Inventory & Product Management
Maintain knowledge of inventory product lines and new hydraulic technologies.
Assist in managing stock levels by reporting frequent requests or shortages.
Support receiving and restocking of parts when needed.

Internal Coordination
Work with service technicians to schedule repairs rebuilds and maintenance jobs.
Communicate customer needs and job details to the service department.
Provide administrative support to service workflows (job sheets quotes work orders).

General Administrative Tasks
Maintain accurate customer records and notes.
Support filing document control and order follow-up.

Education and Knowledge:
Requires high school diploma or GED
Certified Forklift Operator an asset

Experience:
5 years plus experience in heavy duty parts drivetrain related an asset.

Competencies:
Strong Leadership Skills
Basic math skills
Organization skills
Customer service skills
Ability to work effectively alone and within a team
Strong Ability to multi-task with effective time-management
Strong communication skills with a focus on quality customer service
Strong organizational skills
Ability to lift multiple boxes up to 50 lbs. throughout the course of a day
Strong work ethic enthusiastic and personable
Good Knowledge base of computers and common software such as Microsoft Office (Excel Word Outlook)

Compensation:
Competitive base salary/commission
Company pension
Dental care
Disability insurance
Extended health care
Life insurance
RRSP match
Vision care
Wellness program

Please send resumes to