ReceptionistCare Navigator
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Limes Medical Centrehas an opportunity for an enthusiastic and proactive receptionist to join our team on apart-time basisfor20 hours per weekwith the below shift pattern;
The receptionist plays a pivotal role in the experience of patients at our practicehelping them to access the right services and dealing with their queries face-to-face online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies signposting to the appropriate staff member as appropriate.
- Accepting issuing and handing out prescriptions letters completed forms specimen bottles etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records photocopying filing and scanning.
- Supporting the arrangement of weekly care home MDTs.
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience offers excellent communication skills and has the following attributes:
- Ability to work in a polite confidential and discreet manner respecting patients and colleagues at all times.
- Experience of working with the general public being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
At The Limes Medical Centre; we are a friendly patient-centred GP Practice committed to providing high-quality holistic healthcare to our local community. Our team includes a dedicated mix of GPs nurses healthcare assistants administrative staff and receptionists and allied health professionals who work collaboratively in a supportive environment.
Serving a diverse patient population we offer a wide range of services including chronic disease management minor surgery family planning child health and health promotion. We are a training and teaching practice encouraging continuous professional development and innovation in care delivery.
Our receptionists are the first point of contact for patients and we pride ourselves on creating a friendly efficient and respectful experience from the moment people reach out to us. We support a diverse patient population and offer a wide range of services from routine appointments to chronic disease management and health promotion.
We use SystmOne and embrace technology to streamline our processes and improve patient access. As a practice we are committed to teamwork staff wellbeing and ongoing professional development. We value strong communication a positive attitude and a calm organised approachespecially in a busy fast-paced environment.
If youre looking to join a supportive team where your contribution truly matters wed love to hear from you.
Some of the benefits include;
- NHS Pension Scheme
- Health service discounts
- Annual leave: minimum 28 days FTE with enhancements for long service
- Benenden health insurance
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
NHS General Practitioner GP Medical Centre | Cavendish Health Centre | Marylebone, Central London, England
