Medical ReceptionistCare Navigator
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Tile House Surgery is seeking an enthusiastic proactive medical receptionist/care navigator to join our friendly and supportive team.This is a vital front-line role central to ensuring our patients receive a positive experience and are supported to access the right services at the right time.
As a medical receptionist/care navigator you will be the first point of contact for patients dealing with queries face-to-face online and by telephone. The role is varied and goes beyond answering phones and booking appointments playing an important part in supporting clinical staff and keeping practice systems running smoothly.
Key responsibilities:
- Greeting and directing patients in a professional and friendly manner
- Booking cancelling and rearranging patient appointments
- Navigating patients to the most appropriate clinician
- Answering telephone calls promptly and efficiently
- Managing incoming emails in line with practice procedure
- Registering new patients
- Handing out letters completed forms and specimen bottles
- Dealing with requests for information problems and complaints appropriately
- Advising patients on practice procedures and services
- Assisting GPs and the wider clinical team with requests
- Referring patients to local domiciliary and support services
- Helping to ensure patient records are accurate and up to date
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience offers excellent communication skills and has the following attributes:
- Ability to work in a polite confidential and discreet manner respecting patients and colleagues at all times.
- Experience of working with the general public being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable but not essential.
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.
Full training will be provided on our clinical database.
About Us
Tile House Surgery isalarge trainingpractice serving a patient population pride ourselves on the level of care we provide to our patients and operate the SystmOne clinical system and have a history of high QOF achievement and aCQC rating ofGood across all domains.
We can offer the following benefits:
- Supportive and friendly environment
- Flexible working hours within the constraints of surgery opening hours and cover required
- Peer support
- 25 days holiday (pro rata) bank holidays
- NHS pension
- Free on-site parking
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Allscripts
- Multi-line Phone Systems
- Customer Service
- Athenahealth
- eClinicalWorks
- Insurance Verification
- Medical office experience
- Medical Terminology
- Front Desk
- Medical Receptionist
- Phone Etiquette
About Company
NHS General Practitioner GP Medical Centre | Cavendish Health Centre | Marylebone, Central London, England
