Assisted Sales

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Job Description:

1. Customer Consultation & Recommendation

Understand customer preferences needs and requirements through effective communication.
Recommend the best possible style options that align with the customers taste and occasion.
Provide personalized fashion advice that enhances customer satisfaction.

2. Fashion Styling & Upselling

Create appealing and on-trend style combinations to encourage additional purchases.
Identify upsell opportunities and effectively communicate the value of complementary products.
Maintain up-to-date knowledge of fashion trends product features and inventory to support recommendations.

3. Order Conversion & Sales Performance

Convert customer interactions into confirmed orders with high accuracy and efficiency.
Meet or exceed monthly sales and conversion targets through proactive engagement and follow-up.
Track and report on personal sales performance metrics.

4. Customer Support & Query Resolution

Assist customers with customization requests urgent delivery needs and other product-related queries promptly.
Ensure smooth coordination with logistics and production teams to meet special requirements.
Provide timely updates and resolution to enhance overall customer experience and loyalty.

5. Post-Order Experience Management

Support customers with alterations returns or any post-purchase requirements to ensure satisfaction.
Act as a single point of contact for post-order assistance and problem resolution.

6. Customer Outreach & Relationship Building

Proactively reach out to regular customers to introduce new styles and personalized recommendations based on their preferences.
Build and maintain strong customer relationships to encourage repeat business and brand loyalty.

7. Brand Coordination

Liaise with brand representatives to obtain timely responses and solutions for customer queries.
Coordinate effectively to ensure accurate and prompt communication between customers and brands.

8. Feedback Collection & Process Improvement

Collect constant feedback from customers regarding products and service experiences.
Share insights and feedback with brand managers to identify gaps and drive continuous improvement in products and customer service.

Job Description: 1. Customer Consultation & Recommendation Understand customer preferences needs and requirements through effective communication. Recommend the best possible style options that align with the customers taste and occasion. Provide personalized fashion advice that enhances...