Network Expansion Manager (Global Aftersales Service)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
VinFast is expanding rapidly across international markets. We are seeking a Network Expansion Manager to drive the growth and optimization of VinFasts global after-sales service workshop network. This role plays a critical part in ensuring strong service coverage consistent quality and an excellent customer experience as our global vehicle parc grows.
Key Responsibilities
Develop and execute global service network expansion plans in alignment with VinFasts business strategy and UIO planning.
Define optimal service coverage models (authorized service partners third-party workshops mobile service etc.) for each market.
Identify evaluate and engage potential service workshop partners across international markets.
Lead partner discussions and negotiations to establish and expand VinFasts authorized service network.
Propose policies standards and incentive programs to accelerate service network expansion and partner onboarding.
Collaborate cross-functionally with Sales Technical Service Operations and Finance teams to ensure successful network deployment.
Monitor and assess network performance and effectiveness using KPIs related to coverage capacity quality and customer satisfaction.
Provide regular reporting and insights to senior management on network expansion progress and risks.
Requirements
What Were Looking For
Bachelors degree or above in Business Engineering Automotive or related fields.
Experience in after-sales service network expansion dealer/service partner development or international operations.
Strong understanding of automotive service workshop operations and partner management models.
Excellent negotiation analytical and stakeholder management skills.
Ability to work in a fast-paced global environment.
Fluent in English; additional languages are a plus.
Willingness to travel internationally.
Benefits
Why Join VinFast
Be part of a global EV brand shaping the future of mobility.
Take ownership of international service network expansion in high-growth markets.
Work in a dynamic multicultural environment with strong career development opportunities.
Company Industry
IT Services and IT Consulting
Key Skills
- Aviation Safety
- Human Resource Management
- CFA
- Cloud Computing
- Landscape
- ACCA
