Bilingual Mortgage Account Manager
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 243546
Tangerine is Canadas leading direct bank. We offer flexible and accessible banking options innovative products and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities and that includes our own internal community. Its important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
Position Title: Bilingual Mortgage Account Manager
As Canadas leading digital bank Tangerine technology is at the heart of everything we do. We have redefined what digital banking is and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.
Do you like new challenges Are you ready to reach new heights in your career and become part of an established disruptor If so come join us and help redefine the Canadian banking landscape!
What you will be doing:
The Bilingual Mortgage Account Managers (MAM) primary role is to guide clients through the mortgage fulfillment process. Theyare responsible formaking the process seamless and easy for clients to understand. Key responsibilities include building andmaintainingstrong relationships with both potential and existing Tangerine mortgage clients and ensuring that all associated client documentation is processed and assessed in both a prudent andtimelyfashion. Using his/herstrong communicationskills a Mortgage Account Manageris responsible forproactively educating and guiding a client through the requirements and processes while ensuring the mortgage meets their needs. The Bilingual Mortgage Account Manager will report directly to the Manager Mortgage AccountManagers..
Is this role right for youIn this role you will:
Actively manage an assigned portfolio of both potential and existing mortgage clients that havesubmittedmortgage applications or have their mortgage coming up for renewal.
Guiding clients along the fulfillment process by promptly communicating required documents and updates setting expectations on next steps and being open and proactive to seeking alternative solutions.
Accountable for achieving monthly mortgage sales targets and effectively cross-selling other Tangerine products and services.
Act as a resource for questions or issues concerning mortgage policies and procedures to manage the banks risk.
Demonstrate effective call control and use of soft skills with each call.
Adhere to Quality Service standardsin order tomaintainand exceed pre-determined service levels whilemaintaininga one and done approach.
Commit to on-going mortgage training and development.
Contribute positively and actively in team meetings and discussions with ideas and suggestions.
Assessment of anyadditionalinformation sought/received within the agreed upon service levels.
Liaise with theUnderwritingdepartment to ensure all documents are receivedvalidatedand complete.
Responsible for meeting Customer Service levels in relation to emails phonemessagesand fax enquiries.
Other duties as assigned.
Do you have the skills that will enable you to succeed in this roleWedlove to work with you if you have:
Education/Experience
University or College Degree in a business discipline is an asset
Sales experience isrequired
Underwriting and fulfillment experience ispreferred
Specialized Knowledge
Basic administrative knowledge and skills in documentationrequiredto meet lending guidelines
Be fully knowledgeable and staying current with respect toTangerine Bankproducts servicespoliciesand procedures
Excellent knowledge and understanding of the mortgage product both Tangerine specific as well as from the market in general
Technical Skills
Fluent in English and French isrequired
Computer literate knowledge of Microsoft Office
Abilities
Ability to build relationships at all levels
Ability to discuss product options and features within company guidelines
Ability to adapt to changing needs and priorities
Attributes
Strong verbal and written communication skills
Detail oriented
Whatsin it for you
You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from eachother in an environment that celebrates and recognizes success!
You will have access to thousands of online and in person courses so you can shape your career growthwith the support from diverse industry leaders.
You will get our help to save for your future and toinvest in your total wellbeing through our Tangerinebenefits*.
You belongherewe are equal and your true self to work dress codesdontapplyhere.
You will enjoyworkspaceflexibility and all theexcitement that comes from working at the officialBank of the Toronto Raptors.
*Tangerine employeesparticipatein Scotiabanks pension & benefits programs (available to permanent employees)
Some more information you might want to know:
You must be flexible with working morningafternoonand evening shifts including weekends and statutory holidays
Flexibility in working morning afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).
Location(s): Canada : Ontario : North York
At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process please let our Recruitment team know.
Required Experience:
Manager
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
