Delivery Manager (Copilot) (Redeployment 21771)

• Suffolk County Council
• Address: Endeavour House Ipswich IP1 2BX - Hybrid working
• Salary: 40777 per annum (pro rata for part time)
• Hours: 37 hours per week flexible working options available
• Contract: Fixed Term or Secondmentfor 2 years (project/task)

This advert is open to current redeployment Suffolk County Council staff only

Innovation is at the heart of everything we do at Suffolk County Council. Were looking for a creative and driven Delivery Manager to help us reimagine public services for the 21st century. If youre passionate about finding new solutions and making a real difference we want to hear from you.

Reimagine the possibilities.

Your role and responsibilities

You willbe working closely with a new team of developers lead by a Product Manager who will be developing Copilot AI Agents for the organisation to improve business and personal productivity. You will be ableto gain knowledge and experience in this relatively new and ever-changing technology and support individuals within teams and directorates across the organisation to be self-sufficient in building their own agents safely.

• Work with the Product Owner to create and manage a pipeline of AI capabilities that will benefit the organisation.
• Use your excellent communication skills to keep stakeholders informed of the work status and support the development team to understand customer drivers.
• Collaborate with customers to clarify their requirements and feed those back to developers to ensure solutions can be created efficiently
• Support user acceptance testing of solutions.
• Manage alongside the team changes and enhancements of the MS Copilot toolset including Copilot Chat alongside Copilot Studio.
• Create case studies to support knowledge disbursement into the whole organisation of the Copilot tools.

You will need

• Customercollaboration experience and ability to present ideas and results.
• Ability to understand complex and dependant requirements and document them to support developments through strategic thinking.
• Enthusiasm to learn and ability to apply gained knowledge. Training will be provided around the Copilot tools but continued learning will be essential to recognise future business opportunities.
• Experience of project managing or delivering with a multi-discipline team.
• To use your knowledge of working in a large organisation to recommend where technology can improve processes.
• Proven ability to build working relationships with colleagues and suppliers.

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The IT Service as part of the Corporate Services directorate supports colleagues across the organisation to get the most from their technology provision.

The Copilot Centre of Excellence will be based within the Corporate Services Product Team where it will be ideally placed to work alongside the Automation Centre of Excellence to influence and transform internal business productivity as well as developing external solutions for Customer experience.

The team is dedicated agile and implements solutions across the organisation many of which are accessible and used by all employees. This uniquely allows individuals within the team to have a wide influence and obvious impact on the way the organisation works.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.

For more information

Please contact Carol Mitson (she/her) for a casual conversation. You can reach her by calling or emailing .

If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

1. Can you describe a time when you led a large-scale digital project from initiation to implementation What methodologies did you use and how did you ensure the project was delivered on time and met user requirements

2. Describe a time when you documented an existing customer journey or service process and redesigned it for measurable improvement. What was the outcome

3. Give an example of how you have collaborated with colleagues or external partners or suppliers to deliver a successful outcome. What was your approach to teamwork

4. Can you talk about your experience planning and leading User Acceptance Testing (UAT) How did you ensure robust testing and capture feedback effectively

Please note:Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Do you need any reasonable adjustments to help you to applyIf you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator.

You can find examples of possible adjustments on ourReasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date:11.30pm 4 January 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid