Aftersales Training Manager (Vietnamese)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
VinFast is seeking a Aftersales Training Manager to lead the strategy planning and execution of aftersales training programs for international markets. This role is responsible for building a structured training framework that ensures service quality technical capability and brand consistency across VinFasts global aftersales network.
Key Responsibilities
Develop and manage the overall aftersales training strategy for overseas markets in alignment with VinFasts global expansion plans.
Build annual and long-term training plans including roadmap priorities and resource allocation.
Oversee the design and implementation of training programs covering service standards processes and technical knowledge.
Ensure consistency and quality of aftersales training across international markets while adapting to local requirements.
Coordinate with internal stakeholders to align training content with product updates service policies and operational needs.
Manage training performance through KPIs reporting and continuous improvement initiatives.
Provide leadership guidance and direction to training teams and related stakeholders.
Work closely with overseas markets partners and internal teams to ensure effective training deployment.
Identify training gaps and propose solutions to improve service capability and customer satisfaction.
Prepare reports presentations and recommendations for senior management.
Requirements
Qualifications & Experience
Vietnamese nationality.
Bachelors degree or higher in Engineering Business Administration Automotive or related fields.
Minimum 5 years of experience in training aftersales or related functions.
Strong knowledge of the automotive industry and aftersales operations.
Proven experience in planning and managing training programs at a strategic level.
Good command of English (spoken and written) able to work in an international environment.
Skills & Competencies
Strong holistic and strategic mindset with the ability to see the big picture.
Excellent planning organization and work management skills.
Ability to manage multiple priorities in a fast-paced global environment.
Strong communication presentation and stakeholder management skills.
Proactive responsible and result-oriented.
Able to work under pressure and meet tight deadlines.
Preferred Qualifications
Experience working in foreign or multinational companies.
Experience supporting international or overseas markets.
Exposure to global training standards or service excellence frameworks.
Benefits
Competitive compensation package.
Opportunity to lead aftersales training for a rapidly expanding global automotive brand.
High-impact leadership role with international exposure.
Clear career development and growth opportunities.
Company Industry
IT Services and IT Consulting
Key Skills
- Aviation Safety
- Human Resource Management
- CFA
- Cloud Computing
- Landscape
- ACCA
