Director of IT Support

Lamars Corporate office in Baton Rouge Louisiana is now hiring a Director of IT Support to lead the organizations IT support function overseeing the help desk and delivering high-quality first-line technical support to internal users. This role ensures efficient reliable support operations drives continuous improvement and establishes best practices. The Director also oversees key support-related operations including E-Discovery Google Workspace and Zendesk administration end-user hardware procurement and software licensing while partnering with IT teams to enhance the overall employee technology experience.

Lamars Corporate Office in Baton Rouge LA is home to over 250 professionals from every walk of corporate life. We enjoy a beautifully renovated office building with a modern design a beverage refreshment station a relaxing dining area amazing holiday parties and a quaint outdoor patio to enjoy the good weather days! We partnered up with Major Menus so you can order online for free delivery from a different restaurant every day!

Why Lamar

Lamar is a certified Great Place to Work with 86% of employees in agreement. Lamar Advertising has also been named as a Best Company to Work For in U.S. News & World Reports annual ranking.

• Learn more about us on our official YouTube channel.
• Check reviews and company updates on our Glassdoor page.
• Learn more about our Great Place to Work certification.

What you can expect from us:

• A Monday-Friday 8:00 am - 5:00 pm work schedule
• An annual salary of $100000 - $115000 / year dependent on experience and qualifications
• 120 hours of paid time off (PTO) that increases with tenure
• 12 paid company holidays including Presidents Day and Juneteenth
• Multiple medical plan options and health savings account
• Hospital Critical Illness and Accident coverage
• Short & long-term disability and paid parental leave
• Employee Stock purchase plan
• 401k plan with company match
• Wellness program incentives such as medical plan premium holidays and HSA contributions

What we are looking for in you:

• Strong knowledge of IT support operations helpdesk management and service management best practices.
• Demonstrated ability to lead mentor and develop technical support teams in a fast-paced environment.
• Proficiency in administering and optimizing ticketing systems (e.g. Zendesk) and productivity platforms (e.g. Google Workspace).
• Working knowledge of E-Discovery processes data governance and compliance requirements.
• Experience managing end-user hardware procurement IT asset lifecycle management and software licensing compliance.
• Ability to analyze support metrics identify trends and implement process improvements that enhance efficiency and user satisfaction.
• Strong problem-solving and decision-making skills with the ability to manage escalations and resolve complex technical issues.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across IT teams vendors and business stakeholders.
• Proven ability to manage budgets vendor relationships and support-related costs.
• Ability to balance strategic planning with hands-on leadership to deliver reliable high-quality IT support services.

Education and experience:

Required

• Degree in Computer Electronics Computer Science Information Technology or related field (or equivalent work experience).
• 8 years of experience in IT support including 6 years in a management or leadership role.
• Proven experience managing a helpdesk or technical support team.

Preferred

• Google or Microsoft administrative certifications

Candidates with a disability in need of an accommodation to fulfill our application requirements should email

A day in the life:

• Lead mentor and develop the IT Support team to deliver consistent high-quality end-user support; establish performance goals provide ongoing coaching and conduct formal evaluations.
• Oversee daily helpdesk operations to ensure timely effective resolution of incidents and service requests including proper ticket intake prioritization escalation and follow-up.
• Design implement and continuously improve IT support processes workflows and service standards to drive efficiency reliability and user satisfaction.
• Monitor service levels and key performance metrics analyzing trends and proactively addressing recurring issues through long-term scalable solutions.
• Develop and execute IT support strategies aligned with business objectives growth initiatives and evolving technology needs.
• Collaborate closely with other IT and business teams to ensure seamless integration and delivery of IT services across the organization.
• Create and maintain user documentation FAQs and self-service tools; provide training and guidance to improve technology adoption and reduce support demand.
• Manage vendor relationships hardware procurement IT asset lifecycle and software licensing to ensure cost control compliance and optimal service delivery.
• Serve as the primary point of contact for E-Discovery requests and support legal and compliance inquiries related to IT systems and data management.
• Oversee the administration of Google Workspace including user access security settings and policy compliance and manage the Zendesk ticketing platform including configuration automations and reporting.
• Manage the IT Support budget and prepare regular reports on team performance ticket volumes resolution times customer satisfaction and support costs.
• Drive continuous improvement by evaluating emerging technologies tools and best practices to enhance the end-user support experience.
• Oversee VOIP systems and voice quality including hands-on support during earnings calls and ensure regular maintenance and improvement of corporate meeting and AV environments.

Physical Demands and Work Environment:

• The primary work environment for this position is an office.
• The physical demands for this position include light lifting seeing (with a focus on reading color distinction acuity and depth perception) sitting more than 50% of the time talking and turning.
• Nights spent away from home traveling are less than 10%.

Who we are:

Founded in 1902 Lamar Advertising Company is one of the largest outdoor advertising companies in the world. With over 351000 displays across the United States and Canada Lamar is dedicated to helping both local businesses and national brands reach broad audiences every day.

We provide ad space through:

• Billboards
• Interstate logos
• Handpainted murals
• Transportation and airports
• The largest network of digital billboards in the United States

We live by the Golden Rule and we operate with honesty and integrity in every aspect of our business. We are open with our employees transparent with our customers and loyal to the communities in which we serve. While Lamar is a large company each office has its own culture and family atmosphere making employees feel connected both locally and nationally.

We are committed to sustainable and environmentally friendly business practices and use a number of innovative strategies to reduce our environmental impact. We are actively working to reduce our annual greenhouse gas emissions and are projecting a 70% decrease by 2026 as a result of our efforts.

Lamar is an EEO/AA employer including Individuals with Disabilities Protected Veterans and any other State or Federally protected characteristic.

Please note: Lamar Advertising does not sponsor or take over sponsorship of a work visa. Only candidates with U.S. work authorization not requiring sponsorship will be considered for employment.

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Disability Self-Identification: When applying for a job with Lamar you will be asked to voluntarily self-identify whether you have a disability. Please take a moment to watch this video for clarification on why were asking for this information!

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Required Experience:

Director