DescriptionCopper Springs East
Job Title:Office Coordinator
Job Type:Full-time
Reports to: Outpatient Clinical Director
FLSA Status: none exempt
Your experience matters
At Copper Springs East we are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and communities.
What we offer
Fundamental to providing great care is supporting and rewarding our addition to your base compensation this position also offers:
Comprehensive medical dental and vision plans plus flexible-spending and health- savings accounts
Competitive paid time off
Income-protection programs such as life accident critical-injury insurance short-and long-term disability and identity theft coverage
Tuition reimbursement loan assistance and 401(k) matching
Employee assistance program including mental physical and financial wellness
Professional development and growth opportunities
How youll contribute
This position is responsible for supporting the needs of the department with a focus on clinical operational and administrative excellence.
Essential Functions
- Maintains supply of therapeutic tools such as worksheets videos and games for clinician use
- Per the therapist dictation maintains the programming schedule
- Supports with charge reconciliation and entering as required
- Supports team with patient group assignments and coordination efforts
- Provides impeccable customer service to patients families referral sources and stakeholders
- Supports with vital and UDS capture as needed
- Completes DCAR reporting in a timely and accurate fashion
- Supports in organizing and filing paperwork
- Maintains staff schedules and ensures staffing for the program
- Monitors and records attendance including tardiness and absences
- Communicates with treatment team to ensure chart compliance
- Interfaces with others to ensure completion of physician follow-ups from CPE
- Manages Family Session Schedules as required by program
- Work with the business office and the utilization review department to ensure payment for services
- Preform pre-certifications and concurrent reviews
- Develop relationships with payer sources
- Interfaces with UR department to ensure service coverage for patients
- Maintain a positive working relationship with referral sources community agencies and organizations
- Maintains program and patient information and data to create reports census and assist the Business Office in reporting
- Schedules CPEs nursing assessments H&P and psychosocial assessment with appropriate clinician and per required timeframe
- Schedules or completes UDS collections including random screenings
- Ensures orders are obtained for patients prior to starting services (as applicable)
- Actively participate in the therapists discharge planning needs
- As directed creates appointments starts follow up care process and completes interfacing with organizations
- Cross trains and supports in various outpatient functions including PCA transportation and financial counseling
- Conducts appointment reminder calls
- Collects copays and deductibles as applicable
- Manages organizational tools to ensure efficient operations including bed boards/group room assignments treatment team schedule flash reports etc
- Other responsibility and duties assigned by leadership
Additional Information
- Previous experience on an inpatient unit preferred. Must have experience with clerical duties.
Minimum Qualifications
Education:
- High School Diploma/GED preferred.
Certifications:
- CPR and De-escalation certification required or obtain within 30 days of hire.
Skills:
- Prior experience with clerical duties in behavioral health preferred but not required.