Client Onboarding Executive

About SalaryBox

Its an amazing time to be joining SalaryBox as we continue to transform attendance and payroll for over 60 million MSMEs in India.

We launched the app in Jan 2021 and now have more than 4 million downloads of the app.

Backed by Y-Combinator SalaryBox is Indias leading attendance and payroll app. Considered to be the engine of economies around the world the MSME segment in India alone has 63 million units and employs 100 million people. The sector accounts for 27% of GDP and is crucial to the functioning of the economy.

We are on a mission to make work easier for these business owners managers and employees so that they can focus on the things they do best.

Today SalaryBox is a fun bunch of analytical and ambitious folks building the first-of-its-kind technologies for the MSME ecosystem. Our mission is big so we act with urgency in everything we do. We find creative ways to test ideas and learn today so that we focus on the right things tomorrow.

We are looking for a candidate who is willing to work with an early-age startup and help us grow. You will be working with an agile team where your ideas have the potential to reach millions. You will be an integral part of the organization where you will be a critical voice in the decision-making process.

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About the Role

Requirements

Key Responsibilities

Client Onboarding

• Manage the complete onboarding process for new customers from kick-off to successful go-live.
  

• Conduct structured discovery sessions to understand client business needs workflows and success criteria.
  

• Guide customers through account setup configuration and initial usage of the platform.
  

• Ensure onboarding milestones and timelines are clearly defined and met.
  

Training & Enablement

• Deliver customized product training sessions for clients (primarily business owners HR teams and operations users).
  

• Explain product features and workflows in a clear simple and non-technical manner.
  

• Share best practices and quick wins to drive early adoption and value realization.
  

Customer Support During Early Journey

• Provide hands-on support during the initial onboarding phase to resolve setup issues and queries.
  

• Act as the primary point of contact for onboarding-related concerns.
  

• Proactively identify risks or blockers and address them before escalation.
  

Collaboration & Feedback

• Work closely with internal teams (Product Tech Sales and Customer Success) to resolve technical or product-related challenges.
  

• Capture customer feedback during onboarding and share insights for continuous product and process improvement.
  

• Maintain accurate onboarding documentation and status updates.
  
  

Required Skills & Experience

• 1-3 years of experience in customer onboarding implementation customer success or similar roles preferably in a SaaS or tech-driven environment.
  

• Strong communication and interpersonal skills with the ability to engage non-technical stakeholders.
  

• High level of empathy and a customer-first mindset.
  

• Excellent problem-solving skills with strong attention to detail.
  

• Comfortable conducting virtual onboarding and training sessions using online tools.
  

• Strong presentation and facilitation skills.
  
  

Preferred Attributes

• Experience working with HRTech B2B SaaS or SMB customers.
  

• Ability to manage multiple onboarding projects simultaneously.
  

• Comfortable working in a fast-paced startup environment.