Customer Support Representative (CSR) Front Office
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Descriptions : The Customer Support Representative (CSR) Front Office is the first point of contact for all callers to the Home Healthcare Call Centre. The CSR is responsible for handling incoming calls on the helpline providing accurate guidance and information capturing caller details in the system promoting relevant services and converting inquiries into confirmed services. This role requires excellent communication service knowledge empathy and the ability to build rapport while highlighting sensitive insights shared by callers.
Key Responsibilities :
Handle incoming calls professionally provide accurate information and guide callers appropriately.
Capture caller details service requests and other relevant information in the CRM or call management system.
Identify and report sensitive insights or critical issues shared by callers to supervisors or concerned teams.
Promote and upsell relevant home healthcare services and products to meet caller needs.
Convert inquiries into booked services using strong communication service knowledge and persuasive skills.
Maintain a professional and empathetic approach while building rapport with callers.
Ensure follow-up on pending inquiries and service requests as required.
Collaborate with team leads and other departments for smooth service delivery.
Eligibility Criteria:
Minimum 13 years of experience in customer service call centre operations or front-office support; healthcare industry experience is preferred but not mandatory.
Excellent verbal and written communication skills with ability to handle callers empathetically and professionally.
Proficiency in CRM tools call management systems and MS Office; ability to accurately log information and generate reports.
Strong understanding of home healthcare services and related products or willingness to quickly learn and apply knowledge effectively.
Ability to analyze caller queries provide solutions and escalate critical/sensitive issues appropriately.
Ability to build rapport maintain professionalism and promote services effectively to diverse callers.
Willingness to adapt to process changes training sessions and campaign promotions as needed.
Minimum 12th pass or Graduate in any discipline; candidates with healthcare or service-related education will be preferred.
Contact Details: HR Department
Email: Phone:
Required Experience:
Unclear Seniority
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